Senior Manager, GTM Systems

As we scale our go-to-market operations, we need a systems leader who can own the systems architecture that powers the Hyperproof GTM Engine: from lead to close, to renewal to general customer success. We are hiring a Senior Manager, GTM Systems to work within our Business Operations team. This role reports to the Director, Business and Revenue Operations and will work closely with them to define the business systems strategy, including optimization of existing tools and roadmap planning. This leader will bring discipline and rigor to our approach to building systems, processes and workflows around Salesforce and other integrated systems.

North Star: Systems that are reliable, well-documented, and require minimal manual intervention, even as complexity grows.

WHO YOU ARE 

• A strategic systems leader, who builds, not just architects. You think in terms of architecture, data flow, and business outcomes, and you happen to be skilled in Salesforce
• You’ve owned interconnected business systems ecosystems end-to-end, not just administered individual tools, but understood how they fit together and where data flows break down.
• You default to Salesforce as the system of record and instinctively think about how data should flow between systems before building anything.
• You’re never satisfied with “it works.” You continuously evaluate the systems landscape for optimization, automation, and opportunities to simplify.
• Expertise to build solutions and not just hand it off. 
• You thrive in environments where the structure is shifting; you see it as a challenge to keep the ship stable.
• You’re the connective tissue between technical and non-technical stakeholders; able to translate business problems into systems solutions and explain technical trade-offs in plain language.
• Results-oriented with a bias toward action. You drive issues to closure and don’t let things linger.
• You bring strong project management instincts and can evaluate options against cost, complexity, timeline, and business impact to recommend the right path forward.
• You believe in documentation as a discipline, not an afterthought. You’ve built data governance frameworks, technical maps, and systems documentation that other people actually use.
• Curious and proactive about AI and emerging technologies; willing to experiment with tools and AI-assisted automation to improve efficiency across the revenue tech stack.

WHAT YOU'LL DO

Leadership and Communication

• Be the thought partner for the Director of  Business and Revenue Operations. Be the right hand in pushing our operational efficiency forward.
• Own a structured intake and prioritization process for systems requests. Independently evaluate whether a requested change is valid, needed, and properly scoped or whether it needs to be escalated to Business Operations Leadership. Communicate decisions, trade-offs, and timelines transparently to stakeholders.

Systems Strategy & Roadmap

• Co-own the business systems roadmap with the Director of Business Operations. Evaluate, recommend, and prioritize optimization opportunities, new tool implementations, and architectural changes.
• Architect the integration and data flow strategy across the revenue tech stack, with Salesforce as the system of record. Own the technical vision for how systems connect.
• Lead/PM all large business systems implementations, including requirements gathering, vendor/tool evaluation, Agile delivery, and go-live. You get a say in whether a tool is a good fit before we commit.

Operations & Administration

• Serve as the primary administrator for all tools in the business operations stack. Own implementations, configurations, and day-to-day operational support.
• Own or partner on critical  workflows such as; lead routing, attribution, account hierarchy, CPQ and order management, and auto-renewals.
• Maintain all integrations with minimal downtime or errors. Leverage APIs for data exchange and user auto-provisioning across the stack.
• Ensure all systems meet Hyperproof standards: no duplicates, seamless data flow, and consistent setup across environments.
• Maintain the RevOps sprint cadence, checkpoints, and release calendar. Consistently meet deployment deadlines.
• Hands-on CPQ ownership. We are completing a Nue CPQ re-implementation and this will be a primary focus during onboarding.

Documentation & Data Governance

• Create and maintain comprehensive systems documentation: technical maps, field libraries, integration documentation, and change logs. All system changes require documentation for education and compliance before release.
• Own the data governance framework, including defined data owners, quality standards, SLAs, and escalation paths.

Security & Compliance

• Own security settings across all tools: user access reviews, permission configurations, and customer data protection. Understand requirements across EU, FedRAMP, and additional audit frameworks relevant to Hyperproof’s use case.
• Review and validate security configurations on a regular cadence, with documented evidence.

AI & Innovation

• Identify and pilot AI-powered enhancements across the business systems stack (e.g., AI-driven data enrichment, intelligent automation). Bring recommendations to Business Operations Leadership with clear business cases and measurable outcomes.
• Stay current on AI capabilities within Salesforce and adjacent tools. Proactively assess how emerging features can reduce manual effort or improve data quality.

HOW YOU’LL KNOW YOU ARE SUCCESSFUL

(Within 3 Months)

• Complete a full audit of the current business systems landscape and deliver a prioritized optimization roadmap.
• Establish and document a data governance framework with defined owners, SLAs, and escalation paths.
• Successfully onboard to all integrations, demonstrating the ability to independently troubleshoot and resolve issues.
• Deliver at least one measurable and material improvement.
• Establish strong relationships where peers view you as a trusted resource and helpful member of the team.

 (Within 6 Months)

• Execute at least 3 prioritized optimization deliverables.
• Ensure the data governance framework is aligned and working.
• Deliver 3 measurable and material improvements.

WHAT YOU’LL BRING

• 6+ years of Salesforce Strategy experience with demonstrated progression into systems architecture and advanced technical skills, not just administration.
• Experience with at least 3, in addition to SFDC, of our named tools at the bottom of the JD. 
• Advanced knowledge of Salesforce Flows
• 4+ years managing multiple systems including integrations between CRM, Marketing, BI, etc.
• Experience gathering requirements and facilitating meetings with stakeholders to define use cases and needs of stakeholders
• Experience leading application implementations.
• Track record of eliminating data quality issues at scale

• Experience with Lean Data or similar lead routing tools
• Bachelor's degree in Business Administration or Information Technology or equivalent professional experience.
• Deep understanding of Sales and SAAS business model including PLG and ABM
• Nice to have: experience with Intercom and SPIFF
• Hands-on CPQ experience required; Nue preferred.

HOW YOU’LL SHOW UP

• Coachable, fast learner who can pick up new skills and processes quickly
• Detail-oriented, taking into consideration each moving part of the system before taking action or recommending a solution
• A growth mindset toward AI and emerging technologies — willing to test, learn, and iterate rather than waiting for perfect solutions.
• Outstanding communication skills, curiosity, and a helpful mindset.
• A user-centric, empathetic approach to introducing systems change
• The ultimate team player that people can rely on to deliver, be helpful and be accountable for results.

OUR TOOLS

• Salesforce (Sales + Service + Experience Clouds+Spiff)
• Hubspot
• Gong (Standard + Engage + Forecast)
• ZoomInfo
• Linkedin Sales Navigator
• Lean Data
• 6Sense
• Planhat
• Highspot
• ChiliPiper
• Nue CPQ

This role may also support connected systems such as: Maxio

LOCATION

We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we’d rather find the absolute best people regardless of where they live. 

CANDIDATE EXPERIENCE

• We value your time and want you to know what to expect from us. This role is critical to the growth of Hyperproof and as such, for this interview, we expect to ask you to participate in; 
• 1 Recruiter Screen
• 1 Meeting with the Hiring Manager (~30 minutes)
• 4 interview loop
• (3) 30-45 min interview w/peers
• (1) 20 min with SVP of Strategic Ops
• Skills Test/Case Study (2-3 Hours Max)
• A brief case study on how you previously solved a key business problem. There will be a 20 min debrief on your case study.

OR

• A flow skill test, you will be asked to evaluate and fix or build a flow in a provided Sandbox.

• IF NEEDED - Final Meetup with Hiring Manager (15 minutes)

WHERE YOU’LL GO

• Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.