Senior IT Support Engineer (m/f/d)

Work model

Location

Reports to

Experience level

About the Company

European by design. Headquartered in Amsterdam. Qivalis is building a regulated, euro-denominated stablecoin backed by a consortium of leading European banks. Operating across Europe, Qivalis is creating trusted on-chain payment infrastructure for Europe’s digital economy.

Qivalis’ mission is to provide a secure, transparent, and institutionally trusted on-chain euro that serves as a foundational settlement asset for Europe’s digital economy. By bridging traditional financial infrastructure and blockchain technology, Qivalis enables regulated, scalable, and future-proof payment and settlement use cases for banks, financial institutions, and capital markets.

About the Role

As Senior IT Support Engineer (m/f/d) at Qivalis, you will keep day-to-day IT running reliably and securely for our fully remote team across Europe, with a strong focus on macOS, Apple device management and Google Workspace. You'll own end-to-end user support, onboarding and offboarding, hardware lifecycle and access fundamentals across a primarily macOS fleet.

This role operates in a highly regulated environment, where onboarding, offboarding, access and device records are audit-relevant controls, and you ensure they are executed correctly every time and that every change is traceable.

You'll work as a peer to our existing IT Support Engineer, sharing responsibilities, covering for each other and taking part in an on-call rotation of up to one week a month.

Your Responsibilities

• Own user-facing IT support end to end for colleagues across Europe, from first contact to resolution, with a primary focus on macOS and Apple devices.

• Run macOS and iOS / iPadOS endpoints end to end with Jamf Pro and Apple Business Manager: zero-touch setup, patching, application packaging and compliance against our CIS- and NIST-based baselines.

• Execute onboarding and offboarding with HR as security- and audit-relevant processes, so access, accounts and devices are provisioned and revoked correctly and on time.

• Process access requests strictly within our defined permission models, and escalate early and clearly when something is unclear or doesn't fit the rules.

• Manage the hardware lifecycle and vendors: procurement, an accurate and auditable asset inventory, repairs and replacements (e.g. via AppleCare), and contract renewals.

• Administer Google Workspace, Slack, Microsoft 365, Notion and 1Password, applying changes through our version-controlled configuration-as-code workflow in Git rather than ad hoc in admin consoles.

• Write and maintain the documentation and runbooks that let defined tasks be delegated and handed over safely, and provide accurate operational records as audit evidence under DORA and MiCAR.

What You Bring

• Senior, hands-on experience in user-facing IT support in a regulated or security-conscious corporate environment, ideally in a distributed, international company.

• Proven experience running corporate macOS fleets with Jamf Pro and Apple Business Manager.

• A solid grasp of identity and access fundamentals: SSO, authentication, VPN, device trust and basic networking.

• Hands-on Google Workspace administration, plus experience with IT procurement, asset inventory and hardware lifecycle management.

• Scripting and automation in Bash / Shell or Python (GAM is a plus), with the discipline to document and validate what you automate.

• An autonomous way of working: you need no close supervision, you are comfortable within clear rules and processes, and you escalate rather than improvise in sensitive situations.

• Excellent written and spoken English.
  
  Nice to Have

• Hands-on administration of Microsoft 365, Microsoft Entra ID and SharePoint (strongly preferred).

• Experience with Jamf Protect, Jamf Connect or Jamf Trust.

• Familiarity with DORA, MiCAR, ISO 27001, or CIS / NIST benchmarks.

• Working knowledge of Git, GitLab and configuration-as-code principles.

• Experience with midPoint administration.

• Dutch language skills.

Core Competencies

Operational discipline: You execute defined workflows correctly and consistently, and keep every change traceable.

Security and compliance mindset: You treat access, offboarding and asset records as audit-relevant controls.

Escalation over improvisation: You spot deviations and edge cases early and raise them clearly instead of working around the rules.

Ownership and reliability: You see user issues through to resolution, document what you do, and cover for your peer when needed.

Application Process

1. Screening call: A short call with our Talent Acquisition team to learn more about Qivalis, and for us to get to know your background and motivation.

2. Hiring Manager interview: A deep dive into the role with our Platform Lead, covering its responsibilities, priorities, and how your experience fits.

3. Technical interview: A hands-on session with our IT Support Engineer and Platform Lead, working through practical scenarios based on real situations we handle.

4. Leadership call: A conversation with our CTO about how you make decisions and escalate, and how you see yourself contributing to the team.

5. Cultural-Add interview: A final conversation about your ways of working, what you'd bring to the team, and how you'd collaborate with colleagues across Qivalis.

Mailbox