Senior Functional Consultant

Global e-invoicing and Continuous Transaction Control (CTC) regulations are evolving rapidly, requiring organizations to adapt business processes and technology at an unprecedented pace. As Avalara expands its E-Invoicing and Live Reporting (ELR) capabilities, we need experienced functional consultants who can translate complex regulatory requirements into scalable implementation designs that accelerate customer adoption and ensure compliance.

The Senior Functional Consultant serves as the critical bridge between regulatory mandates, business processes, and technical implementation teams. Working across Product, Engineering, Professional Services, ERP Connector teams, and strategic partners, this role transforms evolving global requirements into repeatable implementation patterns that improve delivery consistency, reduce deployment friction, and help customers achieve faster time-to-value.

How This Role Elevates Avalara

This role will:

• Accelerate customer adoption of Avalara’s ELR platform through consistent, high-quality solution design.

• Improve implementation quality by translating evolving global mandates into standardized, reusable implementation patterns.

• Reduce deployment friction and implementation risk across customers, partners, and ERP ecosystems.

• Increase scalability by reducing dependency on individual subject matter experts through documentation, frameworks, and repeatable assets.

• Strengthen collaboration across Product, Engineering, Professional Services, and strategic partners to improve customer outcomes.

• Support Avalara’s AI-first strategy by incorporating AI into functional analysis, documentation, and implementation processes where appropriate.

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• Partner with regulatory SMEs to understand new and evolving global e-invoicing and CTC requirements.

• Translate complex regulatory mandates into structured business requirements, functional designs, implementation guidance, and reusable solution patterns.

• Analyze customer Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes and map them to Avalara’s ELR platform capabilities.

• Guide implementation teams, integration teams, and partners through mandate-specific solution design and implementation decisions.

• Support customer onboarding, solution design workshops, and implementation activities to improve deployment quality and customer outcomes.

• Identify implementation risks, dependencies, and gaps while driving cross-functional resolution.

• Serve as the primary functional liaison between regulatory experts, Product Management, Engineering, ERP Connector teams, Professional Services, and external partners.

• Develop implementation documentation, training materials, and partner enablement resources that improve consistency and scalability.

• Monitor global regulatory changes and assess their impact on existing solution designs and implementation approaches.

• Continuously improve methodologies, frameworks, reusable assets, and implementation standards across the ELR ecosystem.

12-Month Success Signals

Within the first 12 months, this consultant will:

• Deliver functional designs that improve implementation consistency across multiple global mandates.

• Reduce onboarding and implementation friction through reusable documentation, standardized patterns, and improved solution guidance.

• Increase connector and partner readiness for new regulatory requirements.

• Improve customer deployment success rates and accelerate time-to-value.

• Reduce dependency on regulatory SMEs by developing scalable implementation assets.

• Strengthen cross-functional collaboration across Product, Engineering, Professional Services, and partner organizations.

• Contribute AI-enabled approaches that improve documentation quality, analysis, or implementation efficiency.

AI Bar Raiser Expectations

At Avalara, all consultants are expected to apply AI in ways that improve customer outcomes, delivery quality, and operational effectiveness. As an AI Bar Raiser, this role will help advance how functional consulting leverages AI to accelerate analysis, improve implementation quality, and scale knowledge across the organization.

The successful candidate will:

• Use approved AI tools to accelerate requirements analysis, documentation development, solution design, and knowledge management.

• Identify opportunities where AI can improve implementation efficiency, customer readiness, or internal productivity.

• Apply AI responsibly while validating outputs against regulatory requirements and business needs.

• Demonstrate measurable improvements in implementation quality, delivery speed, or documentation effectiveness through AI-enabled approaches.

• Share AI best practices and reusable approaches that improve team capability.

Bar Raiser Expectations

At Avalara, we hire Bar Raisers, professionals who elevate how teams solve problems, collaborate, and deliver customer value. As a Senior Functional Consultant, this role is expected to strengthen implementation quality, improve cross-functional execution, and leave customers, partners, and internal teams better equipped for future success.

The successful candidate will:

• Demonstrate strong ownership and accountability for customer implementation outcomes.

• Raise standards for solution quality, functional documentation, and implementation consistency.

• Build trusted relationships across Product, Engineering, Professional Services, partners, and customers.

• Mentor peers by sharing expertise, reusable assets, and implementation best practices.

• Exercise sound judgment when balancing customer needs, regulatory requirements, and scalable solution design.

• Leave implementation frameworks, documentation, and cross-functional processes stronger than they found them.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, Accounting, Finance, or a related discipline and 7+ years of experience in ERP consulting, solution architecture, business analysis, product ownership, or enterprise software implementation.

• Strong understanding of Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.

• Experience with invoice lifecycle management, accounts payable, accounts receivable, procurement, and financial operations.

• Ability to translate business requirements into technical designs and implementation guidance.

• Experience with ERP platforms including SAP, Oracle, Microsoft Dynamics 365, NetSuite, Workday, Infor, or similar enterprise systems.

• Strong stakeholder management, communication, and facilitation skills.

• Proven ability to collaborate effectively across technical and non-technical teams.
• Experience supporting global e-invoicing, indirect tax compliance, CTC frameworks, PEPPOL, or digital reporting mandates.

• Product ownership or product management experience.

• Experience designing enterprise integrations, APIs, or solution architectures.

• Familiarity with SaaS implementation methodologies and partner ecosystems.

• Experience working with system integrators, ISVs, or strategic technology partners.

• Knowledge of B2B transaction processing and electronic document exchange.

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.