Senior Customer Onboarding Specialist
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AI Summary
As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.
You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
This role can be worked Remotely, Flex, our from our Dublin based Office.
In this role, you’ll get to:
- Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
- Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
- Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
- Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
- Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
- Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
- Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
We are looking for people who:
- Are fluent in spoken and written German
- Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
- Can manage multiple implementations or service engagements simultaneously.
- Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
- Advise on both technical solutions (integrations, APIs) and strategic growth considerations.
- Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.
Nice-to-Have:
- Have supported enterprise or multi-regional customers.
- Are familiar with data modelling, reporting frameworks, or CRM governance at scale.
- Have experience identifying or supporting expansion opportunities.
- Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.
- Have a background consulting on CRM platforms.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.
This resource will help guide how we recommend thinking about the range you see.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
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