Senior Client Services Project Manager, Actimize

 Published 16 days ago
    
 Bolivia
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Location: Cochabamba, Bolivia

Hybrid work model: 2 days per week work at the office in Cochabamba.

 

The Project Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives.

The Project Manager is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The Project Manager is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.

Duties & Responsibilities:

  • Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
  • Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
  • Establish relationships and effectively communicate with key members of client team including business users and management personnel.
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
  • Develop, implement, and maintain standard practices for client implementations aligned with the Actimize operating model.
  • Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders.
  • Create & manage project plans. Define project schedules, allocate resources, and monitor progress.
  • Get involved in project at high level for functional and technical aspects.
  • Co-ordination of multiple projects amongst different internal teams and stake holders.
  • Align project objectives with company goals, and make sure project team is clear on objective.
  • Build and manage client relationships.
  • Mentor staff with a hands-on approach and foster a learning and growth environment.
  • Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking.
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.

 

Knowledge & Skills:

  • Possess excellent organizational and communication skills.
  • Strong ability to use facts and data to influence decisions.
  • Ability to prioritize and make appropriate decisions.
  • Proven ability to meet deadlines and maintain quality standards.
  • Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
  • Ability to interact effectively with all levels of management and customers.
  • Ability to work with minimal guidance or supervision in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Good knowledge of Actimize AML and Fraud Solutions.

Education & Experience:

  • Overall, 8 -12 years IT industry experience 
  • Minimum of 5 years, hands-on on the project management
  • PMP or Prince2 certification 
  • BS Degree in computer science, engineering, or work equivalence.
  • Proven experience managing several major projects involving diverse operations and technology groups.
  • Financial securities industry experience including Risk Management, Compliance. AML
  • 5+ years of experience in service delivery environment – A PLUS
  • NICE Actimize experience - A PLUS
  • Strong problem-solving skills.
  • Proven ability to negotiate and influence business decisions and directions.
  • Excellent organizational skills

 

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