Senior Area Sales Manager - Mexico & Caribbean

Home Property: Fairmont Mayakoba
Supports: Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion
Reports To: Director of Sales & Marketing, Fairmont Mayakoba
Dotted Line: Regional Director of Sales & Marketing, Mexico & Caribbean
Location: Remote – United States based
Work Authorization: Candidate must be legally authorized to work in the United States

Fairmont Hotels & Resorts 

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 

Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangrove forests, and pristine white-sand beaches within an exclusive setting. Recognized with the prestigious AAA Five Diamond designation, the resort features 401 elegantly appointed guestrooms and suites, including beachfront and lagoon casitas, all offering world-class amenities. 

Fairmont El San Juan Hotel Fairmont El San Juan Hotel is a luxury beachfront resort in Puerto Rico that combines historic elegance with modern amenities, offering world-class dining, entertainment, and exceptional guest experiences.

Fairmont Royal Pavilion Fairmont Royal Pavilion is an exclusive beachfront resort in Barbados known for its elegant accommodations, personalized service, and stunning views of the Caribbean Sea.

About the Application Process:  

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.  

Fairmont is seeking an experienced, strategic, and highly motivated Senior Area Sales Manager to support the commercial efforts of three luxury resorts within the Mexico & Caribbean region: Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion.

This role will be based remotely in the United States, with Fairmont Mayakoba serving as the home property, while maintaining clear responsibility for generating business across all three hotels. The Senior Area Sales Manager will focus on new business development, account management, prospecting, and revenue generation across key market segments, with a strong emphasis on group, incentive, corporate, and third-party business.

This is a highly strategic sales role requiring a strong background in luxury hospitality, proactive selling, relationship-driven account management, and regional collaboration. The ideal candidate will be comfortable representing multiple properties, balancing competing priorities, and partnering closely with regional and on-property leadership to drive revenue, expand market share, and identify opportunities across the portfolio.

What Is in It for You

• Opportunity to represent three iconic Fairmont resorts across Mexico & the Caribbean
• Ability to work remotely while being part of a highly collaborative regional commercial team
• Opportunity to develop your talent and grow within Accor and Fairmont
• Exposure to a regional commercial platform with cross-functional leadership opportunities
• Ability to make a meaningful impact across multiple luxury properties

Key Responsibilities

Business Development & Revenue Generation

• Represent Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion in the marketplace and actively solicit new business opportunities across assigned market segments.
• Drive revenue production through proactive prospecting, account development, client engagement, and strategic relationship management across all three hotels.
• Maintain, grow, and strategically develop key accounts while aggressively pursuing new business opportunities that align with each hotel’s revenue goals and need periods.
• Build and execute monthly action plans designed to drive room night production, revenue growth, and market share across the region.
• Exceed individual production goals and activity targets as established by the Regional Director of Sales & Marketing.
• Conduct proactive sales calls, virtual presentations, client entertainment, site inspections, and business development trips as needed.
• Participate in trade shows, industry events, sales missions, client events, and FAM trips in support of regional sales efforts.
• Identify opportunities to cross-sell the three properties and maximize regional account production where appropriate.

Market Segment & Account Management

• Manage a portfolio of existing and prospect accounts across a variety of segments, which may include group, incentive, corporate, association, and third-party/intermediary business.
• Develop strong relationships with key decision-makers, planners, and partners to drive long-term account growth and increase market share across the portfolio.
• Partner closely with on-property sales teams to ensure a coordinated and strategic approach to account management and business development.
• Maintain accurate account, activity, and pipeline information within the hotel’s CRM / sales systems.
• Provide regular updates on account activity, market intelligence, production, and business opportunities.

Regional Commercial Collaboration

• Partner closely with the Regional Director of Sales & Marketing, hotel DOSMs, revenue leaders, and marketing teams to ensure alignment on sales strategy, need periods, and business priorities.
• Support each hotel’s revenue goals through disciplined prospecting, account management, and conversion efforts.
• Participate in regular regional pipeline, forecast, and strategy discussions.
• Identify new business opportunities that support the broader commercial platform across the Mexico & Caribbean region.
• Serve as a regional ambassador for the three properties, ensuring consistent representation of each hotel in the marketplace.

Administrative & Operational Responsibilities

• Prepare monthly production reports, action plans, and account updates as requested.
• Ensure all business opportunities are qualified appropriately and managed in accordance with hotel policies and commercial strategy.
• Maintain a high level of professionalism, responsiveness, and luxury service standards in all client and internal interactions.

Work independently with strong initiative while managing multiple priorities across

• Minimum 5+ years of hotel sales experience, preferably within luxury hospitality
• Proven experience driving new business development, prospecting, and account management
• Experience selling group, incentive, corporate, or third-party business
• Prior experience representing multiple hotels, regions, or brands is strongly preferred
• Strong understanding of luxury hospitality sales and the ability to position multiple resorts within a competitive marketplace
• Excellent communication, presentation, and relationship-building abilities
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment
• Strong organizational skills and attention to detail
• Experience with Opera, Delphi / Salesforce / CRM systems, and Microsoft Office preferred
• Experience negotiating and executing contracts and related agreements
• Bachelor’s degree or Hotel Management degree/diploma preferred

Travel Requirements

• This role is remote and based in the United States; however, regular travel will be required in support of Fairmont Mayakoba, Fairmont El San Juan Hotel, and Fairmont Royal Pavilion.
• Travel may include client visits, site inspections, trade shows, sales missions, FAM trips, and on-property meetings.

Candidate must be able to travel domestically and internationally as business needs

Physical Aspects of Position

Physical aspects of the position include but are not limited to:

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, and lifting
• Frequent travel, including air travel and overnight stays, may be required

   

Employee Benefits:  
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.  

Our Values 

Respect: 
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  

Excellence: 
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ 

Belonging: 
We celebrate our differences. We support each other and we always stand together.​ 

Empowerment: 
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ 

Integrity: 
We build trust through mutual respect and being authentic.​ 

Diversity & Inclusion 

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.