Senior Account Manager (Hospitality/Hotel Sales)

~This is a fully remote role; however, the candidate must be based in the Greater Auckland Area in New Zealand to effectively support the assigned market.

About the Role

The Senior Account Manager is responsible for driving revenue growth for a leading global hospitality company by proactively identifying, qualifying, and developing group business opportunities for both domestic and international opportunities. Approximately 80% of the role’s activities are focused on group business, with the remaining 20% dedicated to corporate business transient (third party) business. The role emphasizes generating high‑quality leads, building and maintaining strong client and partner relationships, and working collaboratively with sales and operations teams to convert inquiries into confirmed business. The ideal candidate is results‑driven, customer‑focused, and capable of managing multiple accounts and segments in a fast‑paced environment.

Approximately 30% travel is expected within the local market to support in-person sales visits, events, and customer engagement, with occasional international travel.

Key Responsibility Areas

Account Management & Revenue Growth

• Serve as the primary point of contact for assigned accounts, building strong, long-term client relationships
• Maintain regular communication to understand client needs, priorities, and upcoming opportunities
• Drive revenue growth through proactive prospecting, lead generation, and opportunity development
• Focus on ~80% group business and ~20% transient (third-party) business
• Identify and execute upsell, cross-sell, and market share expansion opportunities
• Develop and implement account-specific sales strategies and action plans
• Represent the client's portfolio as a preferred partner through strong product knowledge and service excellence
• Participate in industry events, sales calls, and market engagement activities
• Manage contract renewals and negotiated agreements to support retention and long-term growth
• Address and resolve client issues professionally, escalating when needed

Administrative & Operational Excellence

• Maintain accurate records of sales activities, pipeline, and account interactions in Salesforce
• Ensure CRM data, forecasts, and reporting are up to date and compliant with company standards
• Keep a current Outlook calendar reflecting meetings, travel, and commitments
• Manage expenses and documentation in line with company guidelines
• Participate actively in internal meetings, calls, and forums
• Collaborate effectively with internal stakeholders across teams
• Adhere to client's policies, processes, and governance standards
• Demonstrate flexibility to support business needs, including non-standard hours

Analytical & Commercial Accountability

• Monitor account performance and pipeline health using reporting tools and Salesforce
• Analyze trends, risks, and opportunities across accounts and markets
• Evaluate performance using revenue metrics and commercial indicators
• Refine sales strategies based on insights, client feedback, and market conditions
• Prepare and present performance updates and recommendations to internal stakeholders

Skills & Qualifications

• 3–5 years of experience in hospitality or travel industry sales, account management, or business development
  
• Familiarity with group and transient 3P business preferred
• Proven ability to generate, manage, and convert sales opportunities across multiple market segments
• Strong selling, negotiation, and presentation skills with the ability to influence stakeholders at all levels
• Skilled in building and maintaining professional relationships through in‑person meetings, email, video conferencing, and phone
• Professional-level proficiency in spoken and written English, with excellent communication skills, professional appearance, and a polished demeanor
• Self‑motivated, enthusiastic, and results‑oriented, with strong personal accountability
• Solid analytical skills to assess performance and identify revenue growth opportunities
• Highly organized with strong administrative, time‑management, and multitasking capabilities
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, WebEx, and Zoom
• Experience using Salesforce or a similar CRM system
• Remote role, requiring a high level of independence and effective self‑management
• Flexible working hours and willingness to take on additional or ad‑hoc responsibilities as reasonably required