Senior Account Manager

Podean is seeking a Senior Account Manager with deep eCommerce and marketplace experience to lead and grow complex Mercado Libre & Amazon-focused client relationships. This role will serve as a strategic partner to clients, owning end-to-end account strategy, cross-functional execution, and long-term growth across Amazon and other marketplaces. The ideal candidate brings strong commercial judgment, a consultative mindset, and the ability to operate independently in a fast-paced, global environment.

What You’ll Do

• Partner with senior client stakeholders to own and grow complex Amazon, MELI and Walmart programs, serving as a strategic advisor and primary point of contact
• Lead end-to-end account strategy across Mercado Libre, Amazon and other marketplaces, with a strong focus on eCommerce growth, retail fundamentals, and performance optimization
• Develop and execute long-term strategic roadmaps tied to client business goals, revenue growth, and marketplace expansion
• Identify, scope, and drive new opportunities across media, retail operations, creative, and marketplace capabilities
• Lead business reviews and executive-level presentations, delivering clear, data-driven insights and forward-looking recommendations
• Translate marketplace data into actionable strategies, balancing performance, efficiency, and brand objectives
• Oversee cross-functional delivery with internal media, creative, retail, and sales teams, ensuring timelines, quality, and accountability
• Proactively monitor account health, flag risks early, and solve complex client or performance issues independently
• Own all client communications, meetings, presentations, and deliverables with a high bar for clarity, accuracy, and follow-through
• Mentor junior account team members and contribute to internal best practices, playbooks, and process improvements
• Stay ahead of Amazon and marketplace trends, policy updates, and emerging opportunities, sharing insights internally and externally
• Support onboarding of new clients and help shape scalable, repeatable account management standards
• Drive innovation beyond core Amazon programs, expanding into additional marketplaces or capabilities as client maturity grows

What We’re Looking For

• Bachelor’s degree in marketing, advertising, business, or a related field
• 5+ years of experience in eCommerce, digital media, or marketplace-focused roles (required)
• Proven experience owning senior client relationships and managing complex, high-impact accounts
• Strong understanding of Mercado Libre and Amazon advertising, retail fundamentals, and marketplace operations
• Demonstrated ability to think strategically while also executing with precision and autonomy
• Excellent communication, presentation, and stakeholder management skills
• Highly organized, detail-oriented, and commercially minded, with strong business judgment
• Comfortable leading cross-functional teams and influencing without direct authority
• Fluency in Spanish and English (written and verbal)
• Proficiency in Google Workspace or Microsoft Office tools
• Experience mentoring or guiding junior team members preferred