Senior Account Manager
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AI Summary
Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category
- Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive branch-level engagement and performance management.
- Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value.
- Engage directly with decision-makers—from office managers to C-level executives and owner-operators—to present financing solutions that drive adoption and long-term value.
- Work cross-functionally with account management leadership, lender ops, sales, product, and engineering to ensure high standards of service across the organization
- Demonstrate in-depth knowledge of 360 Finance’s platform, operational processes, and best practices to provide value to account base
- Monitor account health, identify risk factors, and proactively drive product satisfaction and usage.
- Analyze data and client feedback to identify risk factors and optimize performance.
- Prepare and deliver ongoing account performance reports.
- Uphold our core values and collaborate positively across departments.
Requirements
- 4+ years of total account management experience, including:
- 2+ years of account management experience in home improvement sales, lending, or financing experience with proven success in upselling and cross-selling; enterprise experience is a plus.
- Experience in Home Service financial services, lending, or point-of-sale financing is strongly preferred.
- Proficiency in Salesforce and intermediate to strong Excel skills; familiarity with BI tools like Tableau is a plus.
- Willingness and ability to travel extensively (up to 40% of the time), including overnight and multi-day trips
- Excellent communication skills with the ability to influence and present to large groups, executive-level stakeholders, and train sales representatives on how to use the 360 Finance platform.
- Strong analytical skills and business acumen to drive performance and decision-making.
- Proven ability to manage onboarding through renewal while building strategic partnerships.
- Comfortable navigating ambiguity and managing shifting priorities.
- Highly organized and process-driven with strong attention to detail.
- Bachelor’s degree preferred or equivalent experience.
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
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