Security Operations Manager

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Security Operations Manager, assigned to one of Pinkerton's largest global clients, will provide direct supervision, mentorship, and performance management to a team of Area Access Management System Managers while standardizing processes and ensuring consistent application of the Zero-Trust model and Principle of Least Privilege across all areas. The Manager serves as the senior point of escalation for complex access control issues, partners with senior client stakeholders to shape enterprise-wide access control strategy, and oversees audits, reporting, and remediation efforts across the full portfolio. This role also manages staffing, budget planning, and resource forecasting to support consistent, high-quality program delivery across all areas. This position can be based anywhere (remote) within the United States.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide direct supervision, mentorship, and performance management to a team of eight Area Access Management System Managers across multiple sites/areas.
• Conduct regular performance reviews, including goal-setting, coaching, and professional development planning.
• Manage staffing, scheduling, and resource allocation to ensure adequate coverage and operational continuity.
• Facilitate regular team meetings, knowledge-sharing sessions, and training initiatives to build consistency and capability across all Area Managers.

• Serve as the senior point of escalation for complex access control issues, misconfigurations, disputes, or risk findings that Area Managers cannot resolve independently.

• Drive root cause analysis and corrective action planning for recurring or high-impact issues across multiple areas.
• Standardize processes, workflows, and quality benchmarks across all areas to ensure consistent application of the Zero-Trust model and Principle of Least Privilege (PoLP).
• Oversee and validate area-level audits of system connections between devices and access permissions, ensuring timely remediation of misconfigurations across the entire portfolio.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements across the access management program.
• Partner with senior client stakeholders to shape access control strategy, security design standards, and facilities implementation decisions enterprise-wide.
• Aggregate, analyze, and report on cross-area datasets, metrics, and trends to identify systemic risks, resourcing gaps, and process improvement opportunities.
• Support budget planning, resource forecasting, and program reporting for senior client and Pinkerton leadership.
• All other duties, as assigned.

Qualifications

Bachelor's degree in security management, criminal justice, or a related field with at least eight years of access control and/or physical security experience including a minimum of three years in a supervisory or management capacity overseeing multi-site security operations.

• Working knowledge of Lenel OnGuard. 
• Root cause analysis skills, with the ability to identify systemic issues across multiple areas.
• Able to effectively troubleshoot within ambiguous environments and guide others through complex problem-solving.
• Able to analyze both qualitative and quantitative metrics at an aggregate, program-wide level. 
• Attentive to detail and accuracy.
• Able to manage competing priorities across a large team.
• Effective written and verbal communication skills. 
• Able to work independently with little supervision.
• Able to work efficiently to meet tight deadlines and prioritize workloads across multiple areas and teams.
• Client orientated and results driven. 
• Able to interact effectively at all levels and across diverse cultures. 
• Computer skills; Microsoft Office. 

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Ability to work non-standard hours including earlier or later than 9:00 am - 5:00 pm plus weekends, as needed.
• Travel across multiple areas/sites, up to 10% to 15%, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Pay Range