Sales Development Representative (SDR)

About Medsender:

Medical practices run on paperwork. Referrals still arrive by fax, and patients wait while staff retype what a machine already knows. Medsender exists to take that work off their plate. Our mission is to automate administrative work for healthcare providers so patients get the care they need faster.

We started with fax, the unglamorous protocol that still carries most of the documents moving between practices. That wedge became a platform. Today Medsender reads and routes the documents flowing into a practice, writes what it finds back into the EHR, and works the referrals that come out of them, and MAIRA, our voice AI, picks up the phone calls a front desk never gets to. Thousands of providers in all fifty states run on it, and in the past year it saved them more than 2 million hours.

We're a lean team backed by Ballast Point Partners, and we've made the Inc. 5000 two years running. Healthcare is one of the few places left where good software changes what a workday feels like for the people doing the work, and most of that work is still undone. If you want real ownership and a short distance between your decision and its effect, we'd like to talk..

Position Overview:

We are seeking a highly motivated, competitive, and coachable Sales Development Representative (SDR) to join our growing sales team. This is a high activity outbound prospecting role focused on generating new business opportunities and building pipeline within healthcare organizations across the United States.

The ideal candidate thrives in a fast-paced environment, enjoys the challenge of prospecting, embraces feedback, and is passionate about building a career in sales. This role is critical to Medsender’s continued growth and provides a strong foundation for future advancement within the organization.

Key Responsibilities:

• Lead Generation: Research and identify prospective healthcare organizations, including physician groups, specialty practices, health systems, and other healthcare providers.

• Outbound Prospecting: Execute high-volume outreach through phone calls, emails, LinkedIn, and other channels to engage prospective customers and create sales opportunities.

• Qualification: Conduct discovery conversations to understand prospect challenges, operational workflows, business priorities, and buying processes.

• Meeting Generation: Schedule qualified meetings for Account Executives and ensure smooth handoff of opportunities throughout the sales process.

• CRM Management: Maintain accurate records of all interactions and update the CRM system with lead information, status, and follow-up actions.

• Cross Functional Collaboration: Partner closely with Account Executives, Marketing, and Sales Leadership to optimize prospecting efforts and pipeline generation.

• Industry Knowledge: Develop a strong understanding of healthcare operations, industry trends, competitive solutions, and Medsender’s product offerings.

• Performance Tracking: Consistently meet or exceed activity, pipeline generation, and meeting booking goals while providing feedback to leadership on market conditions and prospect responses.

Qualifications:

• Bachelor’s degree required.

• Ability and willingness to travel within the United States for team meetings, conferences, and customer events.

• 1+ years of experience in sales, business development, customer-facing healthcare roles, or related professional experience.

• Strong research skills to effectively understand the AI market, target industries, and potential customers’ needs.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build rapport and engage healthcare professionals.

• Highly coachable with a demonstrated ability to receive and implement feedback.

• Competitive, self-motivated, and goal-oriented.

• Resilient and persistent with the ability to overcome rejection and maintain a positive attitude.

• Strong organizational and time management skills.

• Passion for sales and a genuine interest in learning the sales process.

Preferred Qualifications:

• Experience making 80-100+ outbound calls per day in a sales development, recruiting, fundraising, or customer acquisition role.

• Experience selling or prospecting for companies in the AI, machine learning, or technology space.

• Healthcare administrative experience such as referral coordination, patient scheduling, medical records, front office operations, or practice management.

• Strong research skills and the ability to quickly understand customer challenges and business needs.

• Data-driven mindset with the ability to analyze outreach performance and optimize prospecting strategies.

• Experience using sales engagement tools and modern prospecting technology especially AI-powered solutions.

What We Offer:

• Competitive salary and commission structure, with uncapped earning potential.

• Comprehensive benefits package, including health, dental, vision, and life insurance.

• Unlimited paid time off (PTO) and generous holiday schedule.

• Home office supplies stipend.

• Career growth opportunities within a rapidly growing healthcare technology company.

• The opportunity to make a meaningful impact on the future of healthcare by helping providers reduce administrative burden and improve patient care.