Renewals Representative

• Own and manage an assigned portfolio of renewals, delivering against quarterly and annual renewal bookings and retention targets.
• Run the full renewal cycle, engaging customers 90–120 days ahead of contract expiration to confirm scope, pricing and timelines.
• Maintain an accurate renewal forecast and pipeline, with strong data hygiene in Salesforce.
• Take part in forecast calls and give clear updates on deal status, risks and expected outcomes.
• Monitor customer health and risk signals, and partner with Customer Success on mitigation plans for at-risk accounts.
• Use MDR service data such as alert volume, false-positive rates, time-to-resolution and product adoption to show value in renewal conversations.
• Prepare renewal quotes and negotiate terms, including multi-year agreements, true-ups, co-termination, price increases and payment terms, within approved discounting guidelines.
• Escalate complex or high-value renewals to leadership as needed.
• Work with Deal Desk, Legal and Finance to process renewal paperwork, including order forms, Master Service Agreements (MSAs) and Service Level Agreements (SLAs).
• Identify expansion opportunities during the renewal cycle and partner with Account Executives on upsell and cross-sell.
• Coordinate with channel and distribution partners to secure renewals for partner-sourced customers.
• Apply renewal playbooks, including objection handling for MDR pricing versus building an in-house SOC, and for customers who question value after a quiet year.
• Share customer feedback and renewal insights to help improve playbooks, processes and tools.

• 3–5+ years of experience in renewals, account management, customer success or B2B SaaS sales.
• A proven track record of meeting or exceeding renewal or retention targets.
• Solid commercial skills, including pricing, quoting and negotiating subscription agreements.
• Proficiency with Salesforce and CPQ tools.
• Working knowledge of the cybersecurity threat landscape and the value of 24/7 threat hunting and Mean Time to Respond (MTTR), or a strong interest in learning it.
• Strong organizational skills and the ability to manage many renewals at once with attention to detail.
• Confidence building relationships with customer stakeholders, including IT and security leaders.
• The motivation to work independently and the ability to collaborate across teams.
• Excellent verbal and written communication skills.

• Experience in cybersecurity, MDR or managed security services is strongly preferred and will be a significant advantage.
• Experience with Gainsight or similar customer success platforms.
• Experience managing renewals tied to consumption-based pricing, such as endpoints, data ingested (GB/day) or per-user models.

• Bachelor's degree or equivalent professional experience.

• Own a portfolio of renewals and directly shape customer retention and growth at a fast-growing MDR and cybersecurity provider.
• Develop your commercial and negotiation skills while working across Customer Success, Sales, Finance, Legal and channel partners, with a path to grow your impact in the business.
• Join a global, mission-driven cybersecurity company defending organizations worldwide with cutting-edge data, technology, and expertise.
• Competitive compensation and a comprehensive benefits package, with support for wellbeing, development, and career growth.

Important Information for Applicants: BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with added insights to support fair and efficient hiring decisions. All applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process.

Interview Expectations: As part of our interview process, we assess your experience through real-time discussion, so we expect responses to be your own. While we embrace the use of AI within our business and recruitment process, we do not permit its use during interviews. Any suspected use of AI during an interview will be challenged, and this may include the use of detection tools.

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