Provide telephone triage and clinical advice to patients while delivering mental health, addictions, and crisis intervention support. Maintain accurate and confidential medical records according to company standards while utilizing established clinical protocols.
Virtual Care Registered Nurse
Work from home as a Registered Nurse
We are looking for experienced and dependable Registered Nurses who are dedicated to providing quality nursing care and mental health, addictions and crisis intervention to callers. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today!
Position Overview
This position will service Fonemed's Canadian operations via Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Our Nurses triage patients via telephone using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data.
Our operation runs 24/7/365, therefore you will work within a shift work schedule that will include days, evenings, overnights, split shifts, and holidays and will include a weekend rotation of every second weekend. Our minimum point position is 0.6 FTE (48 hours over a 2-week period), and we have availability for point positions as high as 1.0 FTE (80 hours over a 2-week period). There are no casual opportunities available and we are not able to work around other schedules at this time.
Responsibilities
Provide telephone triage and advice to callers to assist them in making timely medical decisions
Provide mental health support to callers that could include suicide, addictions and crisis intervention
Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
Promptly complete confidential medical records as per company documentation standards
Provide clear and concise information and direction during patient encounters
Qualifications
Graduation from a recognized School of Nursing
Minimum of 2 years of recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care, etc.
Experience providing mental health, addictions and crisis intervention care to patients would be considered a strong asset
Active licensure with the CRNNL or willingness to obtain licensure through CRNNL
Familiarity with windows-based computer systems
Comfortable using technology, including telephone systems, software programs, and computer programs
Shift work including days, evenings, nights, and weekends required
You must have a private room with a closed door in which you will work
Your own computer system, headset, and high-speed internet connection
Why Work With Us
With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today
Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.
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