Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Partner Sales Manager, TSD Channel

At Genesys, our Partner Sales Managers are the connective tissue between our Technology Solutions Distributor (TSD) partners and our Genesys account teams. You will build strategic relationships with TSD partners in your region, drive the pipeline and bookings that move the business forward, and coach your partners to win more business with Genesys through honesty, high standards, and a genuine investment in their success.

What You Will Do

• Build and develop strategic relationships with TSD partners in your region, positioning Genesys as the platform of choice and giving partners a clear path to revenue.

• Own your pipeline and booking numbers monthly, quarterly, and annually, and treat every gap as a problem to solve.

• Identify and prioritize the TSD partners best positioned to deliver pipeline and bookings, and invest your time where it will have the greatest impact.

• Serve as a trusted advisor and thought leader for your partners, keeping them current on the Genesys Partner Program, competitive positioning, and winning strategies.

• Align regional sales teams with the right partners through demand generation and account mapping, focused on partners who bring credibility, capability, commitment, and a relevant customer base.

• Hold your partners and your internal stakeholders accountable to the goals you set together, through a regular cadence of check-ins that track real progress.

• Partner cross functionally with solution consulting, product marketing, sales, and sales operations to deliver a world class experience for every partner you support.

What You Bring

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•  Proven success partnering with Technology Solutions Distributors (TSDs), with a track record of building pipeline and winning business through the channel.

• A background in Contact Center, CX, UCaaS, or SaaS is a strong plus.

• An entrepreneurial spirited self-starter who takes ownership and stays focused on driving results.

• The ability to identify, recruit, and develop top performing partners in your region.

• A strong understanding of opportunity qualification, deal cycles, and forecasting accuracy, ideally using MEDDPICC.

• The ability to build relationships at every level of an organization, from a partner rep to a President.

• Strong organizational and time management skills, because you are juggling multiple partners, deals, and priorities at once.

• A BS or BA degree, or equivalent work experience.

• Ability to travel up to 50%, as this role requires strong presence and visibility with partners through conferences, events, and other opportunities to build brand recognition and awareness.

Why Genesys

We believe the best partnerships are built the same way the best teams are built: on trust, honesty, and a shared commitment to winning together. If you love competition, you love helping others succeed, and you want to be part of a team that pushes you to grow every single day, we want to talk to you.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.