Real-Time Coordinator (Workforce Management)

Location: Remote (Select U.S. States) or Hybrid Opportunity Available

Employment Type: Contract-to-Hire

About the Role

We are seeking a Real-Time Coordinator to support a large contact center operation. This role is responsible for monitoring real-time call traffic, optimizing staffing resources, and ensuring adherence to workforce management processes to maintain service level objectives.

The ideal candidate will have prior experience in workforce management or real-time analysis within a call center environment and possess strong analytical, organizational, and communication skills.

Key Responsibilities

• Monitor and manage real-time inbound call volumes and staffing levels.
• Analyze call center performance and make real-time adjustments to support service levels.
• Track agent adherence using workforce management tools.
• Create and maintain agent profiles within workforce systems.
• Process schedule modifications and time-off recommendations.
• Support workforce planning and scheduling activities.
• Communicate staffing concerns and recommendations to leadership.
• Identify trends related to overstaffing, understaffing, and performance metrics.
• Assist with schedule optimization initiatives and workforce efficiency analysis.
• Support shift bid administration for new hire and training classes.

Required Qualifications

• High School Diploma or equivalent.
• 3+ years of related workforce management or call center operations experience.
• Previous experience in a Real-Time Analyst, Real-Time Coordinator, or Workforce Management role.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to interact professionally with leadership teams.

Preferred Qualifications

• Experience with workforce management platforms such as Verint.
• Experience with contact center platforms such as Five9.
• Experience using ServiceNow or similar ticketing systems.
• Advanced Excel and data analysis skills.
• Experience with Power BI or other reporting and analytics tools.
• Knowledge of workforce staffing methodologies, forecasting, and scheduling best practices.
• Experience analyzing interval-level staffing and schedule efficiency.

Work Environment

• Fully remote opportunity.
• Hybrid candidates located near a designated office location may have opportunities to participate in occasional collaborative meetings.
• Candidates must reside in an approved U.S. state.

What We're Looking For

Successful candidates will be highly analytical, detail-oriented, and comfortable making real-time decisions that impact contact center performance. This is an excellent opportunity for someone with workforce management experience who enjoys using data to drive operational success.

#centralpriority26

This is a Contract to Hire position based out of Hopkins, MN.

The pay range for this position is $25.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.