Program Manager, Strategic Customer Delivery

Job Summary

Clinisys is seeking an experienced Programme Manager to oversee complex, multi-site software deployments for our largest strategic customers.

This is a customer-facing role focused on programme governance, executive stakeholder management, and portfolio oversight rather than day-to-day project delivery. You will act as the primary escalation point for customers, working closely with project managers, strategic account leaders, product teams, and Professional Services leadership to ensure successful programme outcomes.

The ideal candidate has experience leading large enterprise software programmes, engaging with senior executives, and governing multiple interconnected projects across global organisations.

What You'll Do

• Own governance and oversight for large-scale customer programmes and strategic accounts

• Act as the primary customer-facing programme lead and escalation point

• Build trusted relationships with executive stakeholders across customer organisations

• Provide programme-level reporting, risk management, and portfolio health reviews

• Align delivery teams, project managers, product teams, and customer stakeholders around programme objectives

• Lead executive steering committees, governance boards, and milestone reviews

• Identify programme risks, dependencies, and scope changes, ensuring issues are proactively managed

• Monitor programme performance against contractual commitments, budgets, timelines, and success criteria

• Support successful transition of completed projects into Customer Success and operational teams

• Drive continuous improvement in programme governance, reporting, and delivery practices

What Success Looks Like

• Strategic customer programmes are delivered successfully across multiple sites, regions, and workstreams

• Executive stakeholders have confidence in programme status, governance, and decision-making

• Programme risks and escalations are identified early and effectively managed

• Customers achieve high adoption and satisfaction throughout deployment

• Internal teams receive clear direction, prioritisation, and communication

Required Experience

• 10+ years of programme and/or project management experience in enterprise software delivery

• Demonstrated experience managing complex programmes consisting of multiple projects and stakeholders

• Experience engaging with executive-level customer stakeholders (C-suite, CIO, CTO, VP level)

• Strong portfolio governance, risk management, and reporting experience

• Experience leading global or multi-site technology implementations

• PMP certification (required)

• Experience working within Professional Services, Consulting, SaaS, or Software organisations

Preferred Experience

• Experience within laboratory informatics, diagnostics, healthcare technology, or regulated environments

• Knowledge of laboratory workflows and enterprise healthcare systems

• Experience working with GDPR, HIPAA, or similar regulatory frameworks

• Master's degree or equivalent advanced qualification

Key Skills

• Programme & Portfolio Management

• Executive Stakeholder Management

• Governance & Steering Committees

• Risk & Dependency Management

• Strategic Customer Engagement

• Enterprise Software Delivery

• Cross-Functional Leadership

• Commercial Awareness

Clinisys’ AI Philosophy:

Building an AI first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we develop AI enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier, safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Every team member must help drive an AI first sense of purpose and urgency.

Supervisory Responsibilities

• None

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position who is generally within the range of $108,000 to $156,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• Work is performed remotely or in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine

• 30% Travel may be required

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose risk associated with healthcare organization

• May be required to follow customer location health and safety requirements

Clinisys’ Commitment to Equal Opportunity

Clinisys Information systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.

Onboarding:

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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