Program Manager Channel - Vonage
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AI Summary
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.
About the Program Manager
MarketStar has an opening for a Program Manager who will be responsible for leading a sales and account management program focused on channel partner growth, distributor engagement, and VoIP/communications technology sales. This role will have direct responsibility for managing and enabling a team that supports partner-led revenue growth, account development, pipeline progression, and client sales objectives.
The Program Manager will be expected to drive profitable growth, ensure achievement of revenue goals, and help build scalable operating rhythms across internal teams, client stakeholders, distributors, resellers, and value-added reseller partners. This role is ideal for a leader with experience in B2B sales, channel sales motions, telecommunications, VoIP, UCaaS, SaaS, or related technology solutions.
Location - Remote Utah
What Will You Do?
- Maintain leadership, program effectiveness, and team productivity through consistent coaching, performance management, and sales enablement.
- Protect and grow existing business by proactively driving team performance, sales strategies, and partner engagement plans.
- Lead a channel-focused sales program supporting distributors, value-added resellers, technology partners, and partner account teams.
- Develop and execute strategies that improve partner activation, pipeline creation, account mapping, opportunity progression, and revenue attainment.
- Ensure the team achieves client sales targets on a weekly, monthly, quarterly, and annual basis.
- Partner with client stakeholders to align on program priorities, KPI expectations, sales plays, enablement needs, and performance improvement plans.
- Identify market trends, channel best practices, partner ecosystem opportunities, and operational efficiencies to optimize program strategy and execution.
- Support sales motions related to VoIP, UCaaS, cloud communications, collaboration tools, telecom services, or related technology solutions.
- Drive adoption of sales process discipline, including account planning, partner segmentation, lead follow-up, pipeline hygiene, forecasting, and performance reporting.
- Oversee administration of MarketStar programs, policies, procedures, and practices.
- Use Salesforce.com and analytics reporting to manage quality, productivity, pipeline performance, partner activity, and success against client goals.
- Translate client expectations into clear team priorities, coaching plans, reporting cadences, and operational actions.
- Build strong working relationships across internal operations, recruiting, training, reporting, client success, and sales leadership teams.
What Will You Need to Succeed?
- Experience in sales leadership, account management leadership, channel sales, partner management, or technology sales program management.
- Experience working with or supporting channel partners such as distributors, resellers, VARs, MSPs, technology partners, or partner account teams.
- Familiarity with VoIP, UCaaS, telecom, cloud communications, SaaS, IT services, collaboration platforms, or related B2B technology solutions.
- Ability to understand partner sales motions, including account mapping, territory planning, pipeline development, partner enablement, and opportunity management.
- Strong understanding of sales operations, forecasting, performance reporting, client management, and revenue accountability.
- Experience with accounting, sales, finance, and human resources processes and procedures.
- Ability to organize, coordinate, and direct projects across multiple stakeholders and competing priorities.
- Excellent verbal and written communication skills, with the ability to communicate clearly with clients, partners, executives, and front-line sales teams.
- Ability to present concepts, program updates, performance insights, and strategic recommendations to various audiences.
- Ability to learn quickly, adapt to changing client needs, and excel in a team-oriented environment.
- Strong coaching mindset with the ability to develop team members, reinforce process discipline, and build a culture of accountability and continuous improvement.
- Salesforce.com experience or experience using comparable CRM and reporting tools preferred.
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
Compensation Range: $95,000 - $105,000 USD
The salary range for this position is between $80,000 and $85,000 USD annually. This pay structure may also include a variable bonus component range of $15,000 - $20,000 USD annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
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