Program Coordinator

Overview

MAVEN Project envisions a world with equitable access to expert health care. To make this vision a reality, we build and deploy a network of expert physician volunteers who offer holistic, ongoing support to providers working in safety net clinics and community health centers, resulting in higher-quality, lower-cost care delivered locally to underserved patients. 

We anticipate the need for our services will grow exponentially over the next several years, driven by a combination of continued economic destabilization, permanent job and employer-sponsored insurance loss, provider shortages exacerbated by burnout, and nationwide diminished health outcomes resulting from delayed care and post-Covid complications.

Program Coordinator 

Our motivated team is seeking a remote Program Coordinator who will play a critical role in ensuring the successful execution of MAVEN Project’s educational, mentoring, and specialty programs. The program coordinator will be responsible for coordinating and facilitating the delivery of telehealth-based educational sessions, mentorship programs, and accreditation-related initiatives. This position requires strong organizational skills, attention to detail, and the ability to manage program documentation, compliance tracking, and accreditation requirements.

Detailed Responsibilities

Program Coordination and Execution:

• Oversee the scheduling, coordination, and execution of educational sessions, mentoring pairings, and other specialty programming.
• Act as the primary liaison for physician volunteers and clinic partners, ensuring seamless communication and engagement.
• Moderate virtual educational sessions, ensuring smooth facilitation, managing participant engagement, and addressing technical or logistical issues as need.
• Maintain program databases, track participant engagement, and generate reports to support strategic decision-making.
• Monitor program workflows, troubleshoot operational issues, and propose process improvements to enhance efficiency.
• Assist in tracking and reporting key program metrics to assess impact and effectiveness.

Accreditation and Compliance Support:

• Maintain and organize accreditation-related documentation for ACCME and other relevant accrediting bodies.
• Ensure compliance with CME accreditation standards, policies, and reporting requirements.
• Assist in the preparation and submission of ACCME reports and other accreditation materials.
• Work closely with the Director of Programs to support accreditation-related quality assurance and continuous improvement initiatives.
• Stay up to date with accreditation trends, best practices, and changes in regulatory requirements.

Stakeholder Engagement & Support:

• Facilitate relationships with volunteer physicians, clinic staff, and internal teams to ensure a collaborative and responsive program environment.
• Provide guidance and technical support to stakeholders using telehealth and LMS platforms.
• Collect feedback from volunteers and partners to drive continuous improvement and innovation in program delivery.
• Technology and Data Management:
• Support data collection and analysis related to program outcomes, performance metrics, and key deliverables.
• Troubleshoot technology-related issues to ensure smooth virtual programming and provide basic IT support for volunteers and clinic partners.

Technology and Data Management:

• Support data collection and analysis related to program outcomes, performance metrics, and key deliverables.
• Troubleshoot technology-related issues to ensure smooth virtual programming and provide basic IT support for volunteers and clinic partners.

Qualifications and Experience:

• Bachelor’s degree in a relevant field (e.g. public health, healthcare administration, education, business, or programs) or have equivalent work experience.
• 2+ years of experience in program coordination, project management, healthcare administration, accreditation, telehealth, or a related field.
• Experience with ACCME accreditation processes, CME compliance, or other accreditation management is strongly preferred.
• Experience with Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Background in healthcare, telemedicine, CME, or programming is a plus.
• Familiarity with performance improvement methodologies and data analysis is an advantage.