Product Owner

Keedian (formerly Tutenlabs) is transforming how buildings operate — combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance.

Our vision is clear: a future where buildings run autonomously, so our clients can focus on what matters most.

Location: 100% remote – we prioritize candidates based in Mexico, Colombia, and Argentina.

What this role is about

You'll be responsible for bridging client needs with Keedian's SaaS platform capabilities, ensuring that product decisions solve real problems and deliver measurable value to both customers and the business.

You'll work closely with:

• Clients, to understand their workflows, challenges, and operational needs.
• Engineering and Tech Leads, to translate those needs into clear requirements and deliver reliable solutions.
• Customer Success and Operations, to distinguish operational issues from product improvements and identify recurring pain points.
• Sales and Leadership, to align product priorities with customer expectations and business objectives.

Your role is to understand the platform end-to-end, identify what needs to improve, prioritize the right initiatives, and ensure solutions are successfully delivered and adopted.

This is a hands-on role. You'll be involved in client discovery, backlog management, product specifications, testing, releases, and continuous improvement. You won't just define what needs to be built — you'll follow through to make sure it works and creates value.

You'll learn fast. Our platform supports real operations across multiple client sites, where product decisions directly impact efficiency, service delivery, and customer experience.

We're looking for someone who can navigate complexity, challenge assumptions, make decisions, and take ownership in an evolving environment.

If you're looking for a role where you can work directly with customers, collaborate closely with engineering, and have a real impact on how a product evolves — this is it.

Responsibilities

Client Discovery & Product Understanding

• Work directly with clients to understand their workflows, challenges, and business needs.
• Identify underlying problems rather than simply translating customer requests into features.
• Develop a deep understanding of Keedian's SaaS platform, including workflows, permissions, SLAs, integrations, and reporting.
• Anticipate how product changes affect different users, processes, and operational environments.

Product Backlog & Prioritization

• Own and maintain a structured, prioritized product backlog.
• Translate customer needs into clear product requirements, user stories, and acceptance criteria.
• Prioritize initiatives based on business impact, customer value, effort, risk, and urgency.
• Maintain and communicate a quarterly product roadmap aligned with company objectives.

Collaboration with Engineering

• Work closely with Tech Leads and engineering teams to define scope, dependencies, and delivery priorities.
• Participate in sprint planning, backlog refinement, and product reviews.
• Clarify requirements, resolve questions, and unblock decisions throughout development.
• Validate delivered solutions against agreed requirements and acceptance criteria.

Product Testing & Release Management

• Coordinate and execute User Acceptance Testing (UAT) to validate workflows before release.
• Ensure product changes meet functional requirements and customer expectations.
• Coordinate release readiness, including documentation, user guidance, and rollout planning.
• Oversee production releases and validate that solutions work correctly after deployment.
• Support client onboarding and platform configurations, including operational workflows and service programs.

Customer Success & Issue Management

• Collaborate with Customer Success to distinguish operational support incidents from product-related issues.
• Support Level 2/3 triage and escalation of complex platform issues.
• Identify recurring incidents and translate them into product improvement opportunities.
• Improve processes to reduce unnecessary escalations and recurring support tickets.

Product Performance & Continuous Improvement

• Define and track product KPIs, including adoption, customer satisfaction, support ticket reduction, and Time-to-Value.
• Monitor how released features perform and whether they solve the intended problems.
• Use customer feedback and product data to identify improvement opportunities.
• Continuously optimize workflows and product experiences to reduce operational friction.

Integrations & Technical Coordination

• Gather and document integration requirements involving APIs, IoT systems, and external platforms.
• Collaborate with technical teams to ensure data quality and reliable integrations.
• Understand technical dependencies and their impact on product functionality and customer operations.

Stakeholder Communication

• Keep clients and internal stakeholders informed about priorities, progress, and releases.
• Manage expectations and communicate trade-offs clearly.
• Build effective feedback loops between customers, engineering, Customer Success, and leadership.

Requirements

We are looking for a mid-level to senior Product Owner with strong technical understanding, customer focus, and execution capability:

• 3–6+ years of experience in Product Ownership or Product Management, preferably in SaaS environments.
• Proven experience translating customer needs into clear, actionable product requirements.
• Strong experience managing product backlogs, prioritization, and roadmaps.
• Experience working closely with engineering teams throughout the product development lifecycle.
• Solid understanding of SaaS platforms, workflows, and integrations.
• Familiarity with APIs, technical integrations, and data quality concepts.
• Experience coordinating UAT, product releases, and post-release validation.
• Ability to work directly with customers, understand their challenges, and manage expectations.
• Strong analytical thinking and ability to make decisions based on business impact and customer value.
• Ability to distinguish operational support issues from actual product requirements.
• Strong ownership, attention to detail, and ability to manage competing priorities.
• Comfortable working in a fast-changing, execution-oriented environment.
• Fluent Spanish and English.
• Reliable remote work setup.

Nice to have

• Experience with IoT, BMS, EMS, HVAC, or building technology platforms.
• Experience with complex B2B SaaS platforms supporting operational processes.
• Hands-on coding experience or a technical development background.
• Experience with prioritization frameworks such as RICE or WSJF.
• Product Management certifications (CSPO, Pragmatic Institute, AIPMM) or Agile training (Scrum, Kanban).
• Bachelor's degree in Industrial Engineering, Information Systems, or a related field, or equivalent practical experience.
• Experience working with US-based clients and cross-functional teams.

Benefits

💻 100% remote

⏰ Flexible schedule

🍰 Day off on your birthday

😁 Reduced hours on Fridays

🌴 Unlimited vacations

💊 Sick leave days

🏠 Moving day off

🎓 Support for studies, training, and languages

👥 Referral program

If you're passionate about solving real customer problems, turning complexity into practical solutions, and taking ownership of a product from discovery to delivery — we'd like to meet you. 💙