Product Expert - Quality

 Published 10 days ago
    
 France
    
 Not specified
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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.


At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.


As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.


Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.


The Role


Veeva is looking for a dynamic individual with life science industry experience in enterprise product management or software consulting to drive and support our Vault Quality products in Europe.

 

As the Product Expert for Vault Quality, you will be part of the Product organization focused on a specific product area, bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of the innovation within our products.

 

This is a great opportunity for someone who is passionate about Quality systems and processes and is excited about working closely with customers to help make them successful.

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What You'll Do
  • Be the product evangelist and provide subject matter expertise for Vault Quality applications
  • Stay up to date with the latest features, capabilities, and roadmap direction
  • Share product information and best practices and educate customers on our Vault Quality applications through customer meetings and online communities
  • Engage with customer stakeholders to share our product vision and roadmap
  • Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
  • Collaborate with the wider Product and Quality teams to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
  • Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support


Requriements
  • 5+ years in an enterprise product management or Life Sciences software consulting role
  • A must-have is experience using and/or implementing Life Sciences Quality systems and processes (Vault Quality applications experience is a plus)
  • Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
  • Experience interacting with customers and internal teams, both in-person and remote
  • Strong analytical and communication skills; written, verbal, and formal presentation
  • Self-directed team player with a positive attitude
  • Willingness to travel up to 10%
  • Based in Europe and fluent in English


Nice to Have
  • Creating materials for technical & non-technical audiences
  • Experience performing software demonstrations
  • Experience managing an online community


Perks & Benefits
  • Flexible PTO plus Veeva (Holiday) Break
  • Health & Wellness Programs
  • Employee Development Program: Allocation of funds for continuous learning and development


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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.


Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

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