Principal Partner Solution Architect

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Principal Partner Solution Architect, you will be the strategic technical leader driving agreement transformation across UK&I and EMEA North (Nordics & Benelux). Serving as the trusted technical conscience for our partner ecosystem, you will guide Global System Integrators (GSIs), regional Services partners, and Resellers as they transition from legacy workflows to the Docusign Intelligent Agreement Management (IAM) platform and emerging Agentic AI architectures. You will operate at the intersection of enterprise architecture, artificial intelligence, and strategic alliances. You will partner with GSI practice leads to stand up dedicated Centers of Excellence (CoEs), design reusable asset frameworks, and deliver high-impact POCs tailored to high-volume, highly regulated enterprise accounts with a focus on Financial Services.

This position is an individual contributor role reporting to the Sr. Manager, Partner Solution Architects EMEA.

Responsibility

• Design scalable reference architectures and framework blueprints to guide partners in integrating Docusign IAM with enterprise platforms; build reusable solution accelerators to enable rapid time-to-value
• Drive partner technical activation by mentoring consultants, conducting rigorous architecture reviews, and delivering hands-on technical workshops
• Own regional technical governance and strategic alignment with strategic partner alliances across the UK&I and EMEA North through executive architecture cadences and technical QBRs
• Lead Agentic Agreement evangelism, translating Docusign's IAM and Agentic AI roadmap into actionable partner strategies aligned with UK and European FINS regulations (e.g., FCA/PRA, DORA, eIDAS, and GDPR)
• Establish dedicated Agentic Agreement Centers of Excellence (CoEs) with GSI practice leads, creating reusable asset frameworks and architecture blueprints that integrate into major Financial Services transformation programs
• Shape the technical win by designing and delivering high-impact POCs and architecture blueprints for complex Financial Services use cases (e.g., customer onboarding, lending automation, policy servicing)
• Support strategic pursuits by assisting partners with RFP responses and high-value solution proposals
• Create technical thought leadership content, including reference architectures, solution briefs, blogs, and whiteboards focused on compliance, security, and AI transformation trends

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BS/BA degree in Computer Science, Engineering, or equivalent relevant work experience
• 12+ years of experience in technical pre-sales, partner engineering, technical consulting, or solution architecture within the SaaS, ERP, or Cloud ecosystem
• Business fluency in English
• Working proficiency or fluency in a Northern European language (e.g., Swedish, Danish, Dutch, Norwegian)
• Experience working within or directly partnering with Global System Integrators (e.g., Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, Wipro) with a deep understanding of GSI practice building, packaged repeatability, and billable delivery models
• Experience in the Financial Services & Insurance (FINS) sector, with an understanding of typical agreement lifecycles (onboarding, lending, wealth management) and regulatory frameworks (FCA/PRA, DORA, eIDAS, GDPR)
• Experience with the Intelligent Agreement Management (IAM) and Contract Lifecycle Management (CLM) landscape, including cross-system data orchestration
• Experience architecting and designing modern cloud integrations, authentication mechanisms (OAuth, SAML), and familiarity with REST APIs, JSON, and standard integration middleware / iPaaS platforms
• Experience with Agentic AI concepts (Large Action Models, Autonomous Agents, and Orchestration frameworks)
• Experience delivering compelling demos and technical presentations to C-level audiences (CIOs, CTOs, CDOs)
• Willingness and ability to travel (expected to spend at least 25% of your time on-site with partners across UK&I and EMEA North)

Preferred

• Enterprise architecture background across ERP and CRM platforms, specifically SAP (SAP Ariba, S/4HANA, SuccessFactors, and SAP BTP) and Salesforce
• Familiarity with HTML, XML, structured data formats, and low-code/no-code platforms
• Experience with line of business agentic platforms - Salesforce Agentforce, SAP Joule, Microsoft Copilot Studio, ServiceNow Now Assist, or similar
• Technical Documentation: Experience creating technical business documentation including workflow diagrams, reference architectures, proposals, and SOWs

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

AI in Our Hiring Process
At Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy.

We encourage using AI tools to research and prepare beforehand. However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted.

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