Pharmaceutical Inside Sales Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pharmaceutical Inside Sales Representative

Pay Rate: $22.00/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Remote Role – Full Time

Hours: Monday - Friday 8:00 AM - 8:00 PM EST (8 hr shift with 30 minute lunch)

Air travel: Required to make 1 -3 trips a year of 5 days or less, paid for by client for sales meeting (Mandatory)

Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Pharmaceutical Inside Sales Representative. 

As a Pharmaceutical Inside Sales Representative, you will be responsible for placing outbound calls to Health Care Professionals identified and provided by the pharmaceutical client via telephone, e-mail, and chat; in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/ data privacy).  Customers include physicians, pharmacists, nurses, physician office staff, and field sales representatives. Work environment is dynamic and has high call-volume. 

About the Role:

• Must be able to place outbound sales calls to Health Care Professionals on behalf of our pharmaceutical client via telephone, e-mail, and chat.
• Ability to manage assigned targets/territories and achieve program goals. 
• Utilizes gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products. 
• Delivers information utilizing approved messaging accurately and professionally.
• Engages with client field representatives as required.
• Handles all calls according to client specifications including but not limited to using computer systems, manual documentation and training resources. 
• Possesses previous experience in business to business calling, ability to communicate complex information, excellent gatekeeping skills, and demonstrated blend of sales and service skills. Excellent verbal and written communication skills required.  Ability to efficiently type and navigate computer systems.
• Evaluates and escalate calls as outlined in training and the FAQ’s.
• Comply with client global policies, client local policies and client processes and procedures.
• Comply with client and Conduent AE and PQC processes.
• Obtain pertinent customer information and record customer interactions in appropriate systems as agreed with client. All information must be managed using Customer Relationship Management (CRM) system.
• Communicate to client regarding customer calls, issues, and insights from customer calls, trends, programs and solutions.
• Maintain up-to-date knowledge of business and industry information as necessary to provide services.
• We support one of the world's top 10 pharmaceutical companies, working remotely to call doctor's offices and provide education on prescription drugs, with a focus on neurology products.

Requirements: 

• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately

• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)  

• Must have the ability to connect with an ethernet cable to a modem/router  

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.  Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ

Working with us:

Join a rapidly growing organization that can support your career goals.

What you get:

• Paid Training
• Career Growth Opportunities 
• Full Benefit Options
• Great Work Environment 
• The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,400 - $48,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.