Operation Specialist

Position: Operation Specialist

Status: Corporate Contractor
Supervisor’s Title: Manager, Operations

Date: 11/1/2026

Primary Goal: Support the global freelance interpreter network by ensuring everyone is accurately compensated, supported, and vetted for quality while streamlining operational workflows across contractor payments, language fluency assessments, invoicing, and Globo University. Acts in accordance with GLOBO's mission and values.

Responsibilities:

• Contractor Support & Payments: Serve as supporting contact for interpreter inquiries and the contractor ticketing system; process and validate contractor invoices and resolve payment discrepancies with accounts payables.

• Fluency Assessments: Support fluency coordination by processing client portal requests and dispatching candidate invitations within 1–3 business days; manage non-internal language testing via ALTA and HubSpot; meet turnaround SLAs (5–7 days Spanish, 7–14 days non-Spanish), map scores, and issue certificates.

• Invoicing Support: Review scheduled calls for accurate billing status and duration, assist with onsite job verification, and assist with vendor invoices.

• Globo University Support: Assist with Medical Interpreter enrollment, on-demand course administration, billing, and HubSpot inquiries.

• Other duties as assigned

Required Minimum Education and Experience:

• High school diploma required, 2.5 years related work experience; or an equivalent combination of education and experience.

• A college degree and experience in accounting and business are preferred.

• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel

• Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority

• Highest level of personal and professional integrity and ethics

• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel

• Broad understanding of current and emerging technology practices

• High level of initiative, accountability, and follow-through

• Value strong teamwork and collaboration skills

• Demonstrated problem-solving and decision-making skills;

• Ability to manage multiple initiatives and projects and prioritize needs

• Strong sense of service and passion for the company and business

• Authorized to legally work for any employer in the United States

• Willingness to submit to any requested background checks

• Fluent in English

• Preferred: native fluency in another language

• Experience with Interpreter Intelligence software preferred.

Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinking—able to think critically, reason, and apply knowledge learned on the job to the tasks at hand;

• Problem-solving—identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits creativity and a willingness to try new solutions; and appropriately applies problem-solving techniques;

• Confidentiality—operates with the highest level of discretion and maintains complete confidentiality of all business matters;

• Interpersonal skills—thrives in, and fosters, a team-oriented environment; able to establish strong relationships based on a foundation of trust; is able to easily and confidently work with a diverse constituency in regard to cultural backgrounds, levels/roles, and personality differences; Remains open to others' ideas;

• Oral communication— speaks clearly and persuasively in positive or negative situations and able to effectively make presentations to small or large groups;

• Written communication—drafts products with minimal oversight; edits work for spelling and grammar; presents numerical data effectively and accurately; able to skillfully write, read and interpret written information;

• Technical knowledge—possesses a thorough knowledge of all operating systems and programs required by this role;

• Leadership—drives results and establishes and follows fundamental goals; successfully manages and motivates employees; proposes innovative solutions; fosters a success-oriented, accountable environment;

• Planning/organizing—effectively prioritizes and plans work activities; manages own time as well as others’ time efficiently and effectively; successfully manages conflicting priorities; communicates key objectives and necessary tactics to meet project requirements/goals; proactively identifies and anticipates needs and makes recommendations for implementation;

• Quality control—demonstrates accuracy and thoroughness and monitors own work to ensure quality;

• Adaptability—skillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones;

• Dependability— self-directed, self-accountable, and self-motivated; meets deadlines; attendance is punctual and reliable; able to take direction, follow instructions, and work independently; solicits feedback to improve performance.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Work Environment: This position predominantly operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Employee Acknowledgement:I have read the above job description and I understand and accept the responsibilities and requirements for this position. I also understand and agree that such requirements may be amended and/or adjusted at any time and that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Globo Language Solutions, LLC is an equal opportunity workplace and is an affirmative action employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.