North America Field Office & Technology Lead

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is looking for an experienced and customer-focused North America Field Office & Technology Lead to serve as a trusted technology partner to approximately 160 business locations across North America.

As the primary connection between Digital Technology (DT) and site leadership, you will help ensure technology services and infrastructure meet the evolving needs of the business. You will lead critical site technology initiatives, oversee vendor relationships, support office moves and renovations, and drive operational excellence across the field office environment.

We’re looking for someone who excels at building relationships, connecting business needs with technology solutions, and successfully managing multiple priorities in a highly visible role.

This position is remote, with a preference for candidates located within driving distance of Florence, South Carolina.

On a typical day you will:

Business Relationship Management

• Serve as the primary Digital Technology contact for business site leaders and designated site technology contacts across North America.
• Build and maintain strong partnerships with approximately 160 locations, ensuring alignment between business needs and technology services.
• Own and maintain the North America site contact database and communication processes.
• Provide proactive communications regarding technology initiatives, service changes, infrastructure projects, and planned maintenance activities.
• Partner with business stakeholders to identify opportunities for service improvements and operational efficiencies.
• Coordinate escalations and ensure timely resolution of site technology issues.

Site Infrastructure Program Ownership

• Lead programs supporting network closets, telecommunications rooms, and UPS infrastructure across the North American site portfolio.
• Establish and maintain standards, documentation, inventory records, and governance processes.
• Coordinate inspections, remediation activities, equipment lifecycle planning, and site readiness initiatives.
• Track compliance with corporate standards and drive continuous improvement efforts.
• Partner closely with infrastructure, facilities, security, and operations teams to maintain a secure and reliable technology environment.

Managed Print Services Leadership

• Serve as the Digital Technology owner for North America managed print services.
• Manage the relationship with the managed service provider and key vendor partners.
• Monitor service performance, issue resolution, asset lifecycle planning, and customer satisfaction.
• Lead governance reviews and support continuous improvement initiatives.
• Ensure documentation, standards, and service processes remain current and effective.

Site Moves, Renovations, and Relocations

• Coordinate all Digital Technology activities associated with office relocations, renovations, site consolidations, and new facility openings.
• Develop and manage technology workstreams covering networking, telecommunications, end-user technology, conference rooms, and printing services.
• Work closely with facilities, real estate, project managers, vendors, and business stakeholders to ensure successful project execution.
• Support strategic initiatives, including corporate office relocations and other business-critical site transitions.
• Minimize business disruption through effective planning, communication, and execution.

Vendor and Project Management

• Coordinate activities across Digital Technology teams, business stakeholders, facilities organizations, and external vendors.
• Manage project plans, milestones, risks, issues, and dependencies.
• Prepare and deliver project updates, status reports, and communications for leadership and stakeholders.
• Support budgeting, forecasting, and technology lifecycle planning activities.
• Drive standardization and process improvements across the site services portfolio.

What you will need to be successful:

• 5+ years of relevant experience in IT infrastructure, workplace technology, end-user services, or site operations. Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline is preferred but not required.
• Experience managing third-party vendors and service providers.
• Proven experience coordinating technology projects across multiple locations.
• Strong understanding of:
  • Enterprise networking and connectivity
  • Telecommunications infrastructure
  • End-user computing environments
  • UPS and site infrastructure technologies
  • Managed print services
• Exceptional communication and stakeholder management skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Travel up to 10%

Preferred Qualifications

• Experience supporting manufacturing, field operations, or large multi-site organizations.
• Project management certification (PMP or equivalent).
• ITIL certification or experience working in an IT service management environment.
• Experience supporting facility projects, office relocations, or workplace technology initiatives.

Key Competencies

• Customer Focus
• Relationship Management
• Communication and Influencing Skills
• Vendor Management
• Project Coordination
• Operational Excellence
• Problem Solving
• Collaboration and Teamwork
• Continuous Improvement
• Organizational Agility

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 
• Enjoy three weeks of paid vacation, along with paid company holidays 
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 
• Life insurance and disability coverage to protect you and your family. 
•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 
• Pursue your educational goals with our tuition reimbursement program. 
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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