National Account Manager (Marine)

National Account Manager (Marine)
Harrogate – Remote
Permanent, full-time 
Competitive salary plus benefits

The National Account Manager is expected to retain and develop an existing customer portfolio within the marine/maritime sector by offering a consistent expert proposition that suits the customer’s needs in line with the company’s service offering.  The National Account Manager (Marine) will be required to pro-actively generate and identify new business opportunities (pipeline) from either self-sourced or qualified company leads whilst developing a demonstrable strategy to develop existing and win new customers by researching key business sectors, using relevant data, tools and testimonials.

More about the role:

• Develop, present and successfully sell the company’s services to new and existing clients, using relevant, persuasive company sales collateral.
• Plan and implement new business strategy to identify specific customer targets and to project the number of contacts to be made. The National Account Manager must also prepare a projected forecast for their sales activity, both in customer visits made as well as projected revenue.
• Manage, develop and progress with self-sourced or company generated leads and referrals resulting from field activity including post incident response, exercises and training.
• Prepare presentations, proposals, quotes and effective sales contracts to be delivered to internal and external parties. (Defining clear and achievable SLAs, KPIs and MI Reporting requirements).
• With support from Marketing, develop and maintain relevant sales materials (including case studies) and current product/legislative knowledge.
• Establish, develop and maintain current client and potential client relationships; ensuring each contact has an appropriate customer contact plan to ensure the right level of contact is maintained to offer optimum service versus customer opportunity.
• Develop current client relationships by carrying out a full audit / review of the customer’s assets, ensuring that the customer is aware of the Adler & Allan Group’s full sales and services proposition.
• Prepare accurate and concise paperwork to activate and maintain contract services.
• Manage account services through CRM data including renewals.
• Take full ownership for investigating, escalating and resolving customer and client concerns and grievances; implement strategy to avoid reoccurrence of such issues in the future and provide solution on an ad-hoc basis.
• Communicate new product and service opportunities, special developments, information and market feedback/development gathered through field activity to appropriate company staff.
• Ensure all activity is recorded accurately on CRM.
• Liaise and support with marketing team to develop sales outreach strategies for key customers or sector industries.
• Work within the companies vision and values framework on a daily basis.
• Attendance at key industry/market events including but not limited to UKHMA, ESS, etc.
• Assistance and participation in the planning and delivery of training, exercises and incident response activities.

About you:

• Ability to develop and deliver presentations of a high professional standard.
• Ability to create, compose, and edit written sales proposals and materials.
• Strong interpersonal and communication skills. Ability to effectively interact, engage and communicate with company decision makers at all levels.
• Strong organisational skills.
• Understanding of key legislation affecting key customers in the maritime sector including the International Convention on Oil Pollution Preparedness, Response and Co-operation 1990 (the OPRC Convention) The Merchant Shipping (Oil Pollution Preparedness, Response and Co-operation Convention) Regulations 1998 (SI 1998 No 1056), Port Marine Safety Code, Civil Contingencies Act and COMAH Regulations
• Demonstrate a strong knowledge of own customer base and be able to demonstrate any influencing factors on customer activity.
• Plan active participation in marketing events, such as seminars, trade shows and telemarketing events.
• Have a thorough knowledge of the market in which customers operate; be aware of customer trends and act on these appropriately.
• Ability to report and forecast accurately.
• Act as an ambassador for Adler & Allan internally and externally. Speak positively and enthusiastically about the Company and its products and services to ensure that a professional company image is projected at all times.

About us:

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.