Metrics & Value Lead (VA ESOM)

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.     

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Metric & Value Lead to join its End Point Support and Operations Monitoring (ESOM) Program Management Office (PMO). This role is responsible for establishing, managing, and continuously improving the ESOM contract’s value measurement framework, performance metrics, and reporting ecosystem. The Value and Metrics Lead ensures contract metrics are well-defined, accurately measured, and clearly communicated to demonstrate mission impact, align to business goals, support client satisfaction, and reinforce contract readiness for portfolio growth. This position oversees an analyst and partners closely with PMO leadership, technical teams, and government stakeholders to drive data- informed decision-making and contract excellence.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $130-145K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Lead the PMO’s Value and Metrics function, ensuring clear, accurate, and contract-aligned performance measurement across all program areas.
• Develop and maintain the portfolio metrics framework, including definition, calculation, thresholds, KPIs, and success criteria.
• Oversee the design and delivery of metrics dashboards, visualizations, and reports to provide actionable insights to program leadership and government stakeholders.
• Establish and manage consistent processes for metrics collection, validation, analysis, and communication.
• Define, articulate, and measure the value delivered through ESOM services, connecting performance outcomes to mission impact and customer experience leading to growth.
• Ensure alignment of metrics with business goals, contractual requirements, federal best practices, and strategic objectives.
• Monitor performance trends, identify gaps or risks, and provide proactive notifications to the leadership team.
• Maintain ongoing knowledge of the federal landscape regarding client satisfaction, metrics methodologies, performance measurement, and value frameworks to guide organizational readiness and enhance competitiveness.
• Collaborate with leadership, task leads, SMEs, and technical teams to ensure accurate, timely, and meaningful metrics reporting.
• Translate performance metrics into executive-level budget-defense and growth narratives in partnership with applicable PMO functions, distinct from client-facing reporting.
• Drive metrics adoption and reporting cadence with task leads and delivery teams, balancing framework requirements with operational workload.
• Ensure operational readiness of all metrics and frameworks to support performance reporting, such as FAR and CPARS.
• Maintain and mature the ESOM metrics roadmap (baseline, validate reporting, predictive indicators) for a newly established measurement function.
• Lead the development of program-level value narratives for executive briefings, reviews, and strategic communications.
  Oversee an analyst responsible for data gathering, dashboard updates, metric tracking, and analytical support.
• Maintain strong documentation practices and ensure all PMO measurement processes, definitions, and templates remain current and accessible.
• Plan, facilitate, and lead cross-functional workshop with delivery teams, task leads, and stakeholders to identify, refine, and mature program metrics and value measurements.
• Support the development and operational execution of additional PMO functions and contribute to the overall maturity of the PMO Team.

• Bachelor’s degree in business, analytics, public administration, data science, or a related field.
• 7+ years of experience in federal consulting, PMO operations, quality management, or related discipline.
• Strong understanding of federal contracting, performance frameworks, and client satisfaction methodologies.
• Demonstrated ability to develop and manage metrics frameworks across complex or multi-workstream programs and/or portfolio.
• Knowledge of dashboarding and visualization tools such as Power BI
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Strong communication skills, with experience preparing and presenting metrics, insights, and value recommendations to senior stakeholders.
• Ability to build strong relationships with executives, leadership, and delivery teams.
• Proven ability to lead collaborative workshops or working sessions to build consensus, define metrics, and drive measurement maturity.
• Familiarity with CPARS requirements and the contractor self-assessment process.
• Experience in extracting value from data and tailoring to different audiences.
• Experience leading or mentoring junior staff.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

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