The BI Developer will create analytical products, dashboards, and predictive models to support FAA mission operations. Responsibilities include translating business questions into analytical workflows and maintaining business semantic models.
The Senior Integration Engineer will lead the design and implementation of enterprise virtual desktop solutions while partnering with cross-functional teams to ensure successful delivery. They will also act as a subject matter expert for Azure Virtual Desktop and Citrix environments, performing advanced troubleshooting and root cause analysis.
The Project Manager will own the schedule, staffing, and deliverable tracking for a platform health team while facilitating all Scrum ceremonies. They will also partner with Product Owners to prioritize backlogs and manage cross-team dependencies within a 24x7 operations environment.
Develop, edit, and maintain ServiceNow documentation including SOPs, runbooks, and knowledge base articles. Partner with architects and SMEs to document platform administration and operational support processes.
The analyst will perform continuous dashboard monitoring and in-depth alert analysis to ensure optimal system health and early detection of issues. They will also provide technical expertise to helpdesk staff and recommend improvements to the monitoring environment.
The Senior Program Analyst will manage and maintain the CMDB to ensure data integrity while developing governance policies and reporting metrics. They will also coordinate with stakeholders and IT teams to align CMDB processes with organizational goals and support enterprise service management initiatives.
The Foundational Data Lead will research and manage foundational data projects, including organizational units and service offerings, while defining data standards and governance policies. They will also develop project plans, track data quality metrics, and coordinate with stakeholders to ensure accurate ServiceNow data governance.
Develop and execute comprehensive test plans, test cases, and scripts for ServiceNow SAM Pro configurations and workflows. Coordinate User Acceptance Testing (UAT) and manage defect tracking to ensure system stability and compliance with governance standards.
The Data Engineer will develop and optimize Databricks notebooks, workflows, and ETL/ELT pipelines to support federal MI and BI initiatives. They will also collaborate with stakeholders to implement data governance, Master Data Management, and scalable data solutions.
The Data Governance Analyst defines and operationalizes enterprise data governance policies, standards, and frameworks to ensure data is trusted and secure. They also oversee data stewardship, support data quality activities, and manage governance tooling to drive adoption across the FAA.
The Security Architect / Engineer provides technical leadership for designing and governing security architecture across FAA data platforms and enterprise systems. They collaborate with cross-functional teams to integrate security into the system development life cycle and ensure compliance with federal requirements.
The Technical Writer develops and maintains technical documentation including architecture, SOPs, runbooks, and user guides. They collaborate with engineering and security teams to ensure documentation accuracy and usability for FAA initiatives.
The ETL Developer maintains and modernizes data integration workflows across legacy and cloud platforms. This role supports existing on-premise ETL systems while transitioning data pipelines to modern, cloud-based patterns for the FAA.
The BI Developer will create analytical products, dashboards, and predictive models to support FAA mission operations. Responsibilities include translating business questions into analytical workflows and maintaining data governance and quality standards.
The Platform Engineer designs, operates, and improves core platform services that support data and analytics capabilities. This role manages compute, storage, automation, and production stability across cloud and hybrid environments.
The ISSO is responsible for day-to-day Risk Management Framework execution, continuous monitoring, and authorization support for AI-enabled systems. They serve as the primary authority for security documentation and ensure compliance with federal cybersecurity requirements and organizational AI governance policies.
The Metrics & Value Lead will establish and manage the performance measurement framework, KPIs, and reporting ecosystem for the ESOM program. This role involves collaborating with stakeholders to drive data-informed decision-making and translating performance metrics into executive-level value narratives.
The Business Analyst will manage the intake of items from ATO managers, capture requirements, and conduct process assessments for the CAM module. They are responsible for designing and standardizing security processes, implementing control inheritance logic, and supporting audit readiness.
The Senior Monitoring Engineer designs, implements, and maintains enterprise-wide IT monitoring architectures to ensure system reliability and visibility. They collaborate with stakeholders to optimize monitoring tools, develop automated incident workflows, and drive continuous service improvement.
The Project Manager coordinates and delivers sustainment, integration, and instrumentation projects within the enterprise observability program. They partner with engineering teams and stakeholders to ensure project work aligns with established standards, timelines, and operational requirements.
The Sr. Change Control Business Analyst facilitates Change Advisory Board (CAB) meetings and manages the lifecycle of Change Requests within the ITSM tool. They are responsible for enforcing enterprise change policies, maintaining process compliance, and developing performance metrics to identify trends.
The Major Incident Management Support Specialist will facilitate the recovery of critical IT services by diagnosing system problems and coordinating resolution activities. They will also provide detailed analysis and reporting to drive process improvements and ensure adherence to Service Level Agreements.
The Principal ServiceNow Platform Architect owns the technical vision and architectural standards for the VA ServiceNow platform. This role governs solution design, manages platform-level technical decisions, and provides leadership across delivery pods to ensure consistent architectural standards.
The APM Manager leads two core teams responsible for enterprise-scale monitoring operations and full-stack performance visibility across approximately 800 applications. This role ensures the reliability and health of critical systems by driving proactive detection, improving telemetry quality, and aligning monitoring workflows with SRE practices.
Lead the architectural design and technical governance for the modernization of enterprise printing services across the Department of Veterans Affairs. Translate customer requirements into secure, scalable, and sustainable solutions while ensuring alignment with federal security standards.
Support the development of Clinical Process Modeling (CPM) Blueprints and Clinical Decision Support workflows for the Department of Veterans Affairs. Assist in the transition from legacy VistA systems to Cerner EHR through workflow analysis and organizational change management.
Lead the ServiceNow Continuous Automation Monitoring (CAM) centralized support team and manage service delivery to ATO Managers. Responsible for the post-implementation operation, governance, and execution of the CAM transition plan.
The Senior Solutions Architect designs and governs complex technology ecosystems, translating business strategy into scalable, secure, and compliant technical roadmaps. They lead cross-functional teams, manage service catalogs, and partner with sales to drive business development and innovation.
Implement and maintain cybersecurity tools and security controls across enterprise environments to protect mission-critical operations. Monitor security events and support compliance efforts including RMF, NIST, and STIG requirements.
Lead the planning, execution, and delivery of complex IT projects through the full lifecycle while aligning with business objectives. Coordinate cross-functional teams and manage project schedules, budgets, and risk logs to ensure quality standards are met.
Design, develop, and maintain ServiceNow applications, modules, and integrations to optimize enterprise workflows. Collaborate with stakeholders to translate business needs into technical solutions while supporting platform upgrades and troubleshooting.
