Merchant Account Executive

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Merchant Account Executive do at Fiserv?

As a successful Merchant Account Executive, you will be responsible for a portfolio of Community Financial Institutions of varying size and merchant program adoption. You develop strategic growth plans and drive retention with the financial institution at multiple levels of leadership, including executive leadership. You will thrive in the client’s office driving lasting results and relationship longevity. Lastly, a successful Merchant Account Executive will increase satisfaction and loyalty for current clients while optimizing and protecting revenue.

What you will do:

• Participate in strategic and tactical initiatives for continued efficiency, with a strong focus on delivery of results.

• Partner closely with our regional sales teams to ensure we are aligned on the objectives and execution of those.

• Ensure client retention and controlling renewal compression to limit the erosion of pricing at renewal.

• Build, foster and maintain client relationships to improve visibility of company solutions and develop further growth opportunities.

• Ensuring proactive accountability to the client leading to an improved client experience and retention.

• Produce client training, metric performance discussions, and serve as an escalation point.

• You must be able to work in a virtual team setting to coordinate the appropriate resources to meet varying client requirements. This will include product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet with the client.

• Collaborating across the organization to ensure client needs are being met.

• Travel required: Approximately 50%

What you will need to have:

• Partner management background

• Strong influencing and negotiation skills

• College degree and a combination of 5+ years of experience or 8-10 years of relationship management experience

• Experience leading presentations

• Excellent verbal and communications skills

What would be great to have: (Optional)

• Salesforce experience

• Microsoft Office proficiency in Word, Excel, PowerPoint and PowerBI

• Background in the following areas: banking, card processing, merchant processing, check services, prepaid and alternative payments.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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