Member Services Account Manager - U.S. Based Remote Opportunity

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. 

If you are an experienced account management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Services Account Manager. 

RESPONSIBILITIES

The Member Services Account Manager  plays a critical role in overall member satisfaction and retention. Member Services Account Managers have the expertise to guide members from implementation through renewal and expansion. They are responsible for building relationships to understand member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. Member Services Account Managers  will monitor account health, craft member management plans leveraging best practices to drive new program and product adoptions, as well as provide technical support as needed.  Member Services Account Managers  have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.

Requirements

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience.
• 2-4 years of customer/member service background.
• Experience in admissions or enrollment management with community colleges, regional public systems, or other institutions that admit the majority of their applicants.
• Exceptional verbal and written communication, presentation skills, and active listening skills.
• Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
• Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
• Ability to understand organizational structure, products, and processes to educate both internal teams and members.
• Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
• Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Working knowledge of Google Suite.  

The ideal candidate will possess:

• Knowledge of Common App software and organization.
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.

• Analytical ability.
• Experience with Salesforce and Acuity Scheduling.

• Project or account management experience

PAY RANGE

• $59,000-$65,520

Benefits

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: 

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day

*floating holidays prorated depending on start date

• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial security
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Health & wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Career development
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Additional perks
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you’re a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI’s public service announcement or visit the FTC site.