Medical Technical Support Specialist

Medical Technical Support Specialist

Make a difference in patients’ lives while using your customer service and technical troubleshooting skills.

In this role, you will provide frontline support to customers. This is an excellent opportunity for candidates with experience in healthcare, medical devices, IT help desk, technical support, call centers, or other customer-facing environments.

What You'll Do

• Provide timely and effective support for inbound customer calls and online inquiries related to medical products.
• Deliver chat support and make outbound customer calls as needed.
• Troubleshoot issues involving devices, mobile applications, software platforms, and patient portals.
• Follow approved communication guidelines to address customer questions, concerns, and technical issues.
• Exercise sound judgment to identify solutions and resolve customer inquiries efficiently.
• Support customers in urgent or stressful situations while maintaining professionalism and de-escalating concerns when necessary.
• Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
• Analyze system data and logs related to customer-reported issues and product concerns.
• Identify potential product safety concerns and follow established escalation procedures.
• Serve as a customer advocate by sharing feedback and customer insights with internal teams.
• Contribute recommendations to improve support processes, workflows, and customer experience.
• Complete all required training and maintain current product knowledge.
• Meet or exceed quality, productivity, attendance, and customer service performance metrics.
• Ensure compliance with HIPAA, company policies, and applicable regulatory requirements.
• Perform additional duties as assigned.

Required Qualifications

• Healthcare, medical device, diabetes care, or patient support experience.
• Bilingual English/Spanish or English/French skills a plus.
• Experience using CRM platforms such as Salesforce, Zendesk, or similar systems.
• Experience troubleshooting mobile applications, software, device connectivity, and internet-related issues.
• IT Help Desk, Technical Support, or Service Desk experience.

Schedule & Training

• Customer support is provided 24/7/365.
• Schedules may include days, evenings, nights, weekends, and holidays.
• Various shift structures are available and may include:
  • 4x10 schedules
  • 3x12 schedules
  • Other business-driven schedule configurations
• Training is conducted Monday through Friday for 6 weeks.
• All training hours are scheduled in Pacific Time (PST/PDT).
• Ongoing schedules are determined based on operational needs and coverage requirements.

If you're someone who enjoys helping customers, solving technical problems, following process, and making a meaningful impact, we'd love to hear from you.

This is a Contract to Hire position based out of Sacramento, CA.

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.