WFH - Entry Level - Customer Service Agent

About the Role We are seeking motivated, people-oriented individuals to help families better understand and enroll in supplemental benefit programs. This is a fully remote position that offers comprehensive training, professional development, and opportunities for long-term career growth. In this role, you will meet with clients through scheduled virtual appointments, educate them on available benefit options, answer questions, and assist them throughout the enrollment process. No cold door-to-door sales are required. Key Responsibilities Conduct scheduled virtual meetings with clients via phone or video Explain available supplemental benefit programs in a clear and professional manner Assist clients with applications and required documentation Build trust by providing exceptional customer service Maintain accurate client records and follow company procedures Follow up with clients to ensure a smooth enrollment experience Participate in ongoing training, coaching, and professional development What We Offer Fully remote, work-from-home opportunity Flexible scheduling Comprehensive onboarding and training Ongoing mentorship and leadership development Clear advancement opportunities based on performance Supportive, team-focused work environment Weekly pay Performance bonuses Health benefits available after the probationary period Residual income opportunities for qualifying representatives Qualifications Excellent communication and interpersonal skills Strong organizational and time-management abilities Comfortable using video conferencing and basic computer software Self-motivated with the ability to work independently Positive attitude and willingness to learn Must be legally authorized to work in Canada or the United States Ability to obtain any required professional licensing (training assistance provided) Why Join Us? This opportunity is ideal for individuals looking to build a meaningful long-term career while helping working families protect what matters most. You'll receive the training, mentorship, and support needed to develop valuable professional skills and advance into leadership opportunities over time.