Medical Network Account Manager

As Medical Network Account Manager, you will identify, design and deliver strategic business development initiatives that strengthen our medical network, improve member outcomes and enhance commercial, operational and service performance.
Working across internal teams and external partners, you will develop new opportunities, assess market and stakeholder needs, support program design and establish effective delivery and governance frameworks for our primary health network group (GP’s, Allied health and international students)
You will bring strong business development, stakeholder engagement, analytical and project delivery capability, together with the confidence to influence outcomes in a complex, cross-functional environment.

Please note this position is a permanent full-time role that is Remote NSW, with access to our Sydney CBD office

What you’ll do:

• Deliver business development initiatives aligned with organisational priorities.
• Identify partnership, service and market opportunities using customer, competitor and industry insights.
• Develop business cases and implementation plans for new products, services and operating models.
• Build strong relationships and influence internal teams, external partners, suppliers and industry stakeholders.
• Establish governance and performance measures to track delivery, risks and outcomes.
• Prepare commercial analysis and recommendations for senior stakeholders.
• Support partner agreements and coordinate projects across multiple workstreams.
• Drive innovation, continuous improvement and operational efficiency.

About you

You are an experienced business development, partnership or strategic program professional who can turn opportunities into practical, well-governed initiatives. You combine commercial thinking with strong relationship management and are comfortable working independently through ambiguity and complexity.

You will ideally bring:

• Demonstrated experience in business development, partnership management, project delivery or strategic program implementation. (A background in international business within Health Insurance, Health Funds or Insurance is highly desirable)
• Experience in a complex service-based, regulated or customer-focused environment.
• Strong commercial and analytical capability, including developing business cases, interpreting data and evaluating financial or operational impacts.
• Excellent stakeholder engagement, influencing and relationship management skills.
• Sound judgement, problem-solving capability and the ability to operate independently.
• Clear written and verbal communication skills, including experience preparing recommendations, reports and executive-level updates.
• A relevant tertiary qualification in business, health, commerce, management, project management or a related discipline is desirable.
• Experience in regulated industries, supplier or partner management, service design, governance, continuous improvement or customer and member experience initiatives will be highly regarded.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss or call 02 9290 0464.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.