Medical Accuracy Reviewer

THE POSITION

LiveWorld is seeking detail-oriented Medical Accuracy Reviewers to support the quality and accuracy of medically related customer interactions across social and digital channels. This specialized Social Media Agent role is responsible for reviewing medically related content for accuracy, consistency, and adherence to established guidelines before final delivery.

The Medical Accuracy Reviewer performs quality assurance reviews, identifies potential medical inaccuracies, prepares written summary reports, and escalates issues according to established procedures. This role requires exceptional attention to detail, strong written communication skills, and the ability to accurately interpret medical reference materials.

This is a remote, hourly, part-time position. Flexibility is required as schedules may include evenings, nights, weekends, and holidays based on business needs. LiveWorld's goal is to develop long-term team members with specialized language and medical expertise who can support a variety of healthcare programs.

ABOUT LIVEWORLD

LiveWorld is a Human-Led, AI-Powered intelligence systems company. We deliver solutions spanning intelligence systems, digital marketing, content moderation services, and software helping brands engage effectively with their audiences. With deep expertise in healthcare and pharma, LiveWorld combines compliance, engagement, and insight solutions to transform customer relationships through social and digital experiences.

With over 30 years of making connections, we leverage our social media DNA to deliver continuous learning through AI-based intelligence systems and emotion-driven behavior change through digital campaigns with a human touch. LiveWorld clients include the number one brands in pharmaceuticals, healthcare, and financial/travel services. LiveWorld is headquartered in Campbell, California, with an additional office in New York City. Come join our award-winning company.

We are a remote-centric company with a culture and processes intentionally designed to support virtual work. We believe flexibility and accountability can coexist, and we have built a highly collaborative environment where team members remain connected and engaged. Working remotely at LiveWorld requires self-discipline, strong communication, and active participation. Team members are expected to thrive in a remote environment, actively engage with colleagues and clients, participate in virtual meetings with video, and contribute meaningfully to team collaboration.

Our culture is built around Collaborative Velocity, our operating philosophy centered on contribution, accountability, alignment, trust, and teamwork.

JOB OVERVIEW

Reporting to the Agent Operations and Quality Management Director, the Medical Accuracy Reviewer is responsible for ensuring the quality and medical accuracy of customer interactions and related documentation before information is finalized or delivered.

Working within established guidelines and approved reference materials, this position reviews transcripts for medical accuracy, performs quality assurance evaluations, prepares written summary reports, and identifies situations requiring escalation. The role works collaboratively with cross-functional teams while maintaining strict quality standards, confidentiality, and compliance requirements.
Success in this role requires excellent analytical skills, strong reading comprehension, exceptional written communication, sound judgment, and the ability to consistently apply medical guidance in a fast-paced remote environment.

CORE RESPONSIBILITIES

• Review transcripts and written customer interactions for medical accuracy, completeness, and consistency.
• Verify information using approved medical reference materials and documented procedures.
• Perform quality assurance reviews on completed transcript evaluations.
• Prepare clear, concise, and accurate written summary reports at the end of each shift.
• Identify inconsistencies, potential risks, or medically significant information requiring escalation.
• Escalate issues according to established company procedures.
• Apply established guidelines consistently while maintaining productivity and quality expectations.
• Maintain confidentiality of sensitive information and follow all company policies.
• Accurately document review findings and maintain required records.
• Collaborate with internal teams to support continuous quality improvement.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Minimum 18 years of age.
• Two to three years of experience in healthcare, pharmacovigilance, medical affairs, pharmacy, nursing, clinical support, or a related medical field.
• Strong understanding of medical terminology and the ability to accurately interpret medical documentation and reference materials.
• Ability to understand and apply medication-related information, including dosing instructions, administration guidance, storage requirements, contraindications, precautions, drug interactions, and potential side effects.
• Excellent written communication skills with strong grammar, spelling, punctuation, and professional writing ability.
• Strong reading comprehension and attention to detail.
• Ability to make consistent decisions while following established procedures and guidelines.
• Strong keyboarding and computer navigation skills.
• Ability to work across multiple software applications simultaneously.
• Ability to work independently in a remote environment while maintaining productivity and quality standards.
• Demonstrated professionalism, discretion, and sound judgment.
  

STRONGLY PREFERRED

• Pharmacovigilance, Drug Safety, or Medical Affairs experience.
• Physicians, Nurses, Pharmacists, Pharmacy Technicians, or other healthcare professionals are encouraged to apply (current licensure not required).
• Previous online moderation, engagement, or digital customer service experience.
• Previous work-from-home experience.

• Experience with social media management or engagement platforms such as LiveWorld, Salesforce, Sprinklr, Khoros, or similar systems.
• Experience supporting pharmaceutical or healthcare organizations.
• Fluency in one or more additional languages.

EDUCATION

• College degree preferred.
• Equivalent combination of education and relevant healthcare experience will be considered.

ADDITIONAL REQUIREMENTS

• Reliable high-speed internet connection.
• Reliable telephone access (landline preferred during training).
• Quiet, secure home office environment.
• Desktop or laptop computer required. Tablets and mobile devices are not suitable for this position.
• Ability to work scheduled shifts independently in a remote environment.

LANGUAGE FLUENCY REQUIREMENTS

• All applicants must be fluent in English.
• Some positions require fluency in one or more additional languages.
• Language fluency testing and writing assessments are required for all hourly positions.
• LiveWorld defines fluency as native or near-native proficiency in reading, writing, and speaking.
• Current recruiting languages: French, Italian and Japanese.
  

JOB BENEFITS

• Work from home
• Flexible scheduling
• Dynamic and collaborative remote work environment
• Opportunity to learn new skills and further develop existing expertise
• Opportunity to support leading healthcare and non-healthcare brands
• Exposure to regulated healthcare communications and digital engagement
  

HOW TO APPLY:

For U.S. Residents:
http://liveworldweb.wpenginepowered.com/HR/US/
For Non-U.S. Residents:
http://liveworldweb.wpenginepowered.com/HR/NONUS/