Learning and Development Specialist – Clinical and Product

We are Hiring!

We have an exciting new opportunity at Scope for a Learning and Development Specialist – Clinical and Product to join our team! 

We are looking for people who can connect their own personal vision and values into some of what we do at Scope. 

Our vision as a company is to become a leading force in Eyecare, with people at our core.

The Compensation & Benefits for this role include (but not limited to):

• Performance related bonus 
• 24 days annual leave (pro rata).
• Healthcare allowance beginning post probation and increasing at 2 and 5 years service.
• Pension contributions through Zurich beginning post probation and increasing at 2, 5 and 8 years service.
• Company sick pay scheme
• Further Education policy
• Professional Membership

Please read below the full job description for the role and if this is something that you would be interested in, please click apply and a member of the Scope team will be in touch regarding your application.

Learning and Development Specialist – Clinical and Product

This role reports to the Learning and Development Manager – Programmes and supports the development and delivery of clinical and product learning across Scope. They create, deliver and maintain engaging training materials and learning resources that help employees build their clinical and product knowledge and apply it confidently in their roles. Working closely with colleagues in TLD and Subject Matter Experts (SMEs) from Medical, Professional Affairs, Marketing and R&D, they contribute to new product launches, the Scope Induction Programme (SIP) and ongoing clinical and product training activities across the business.

Please note, this role can be based in either the UK or Ireland.

Key Responsibilities

Partners Effectively with the Business

• Builds positive working relationships with colleagues across Medical, Professional Affairs, Marketing, R&D and Commercial teams to understand their activities and support clinical and product learning needs.
• Works with Subject Matter Experts (SMEs) to gather, organise and clarify the scientific, clinical and product information required to develop effective learning materials and sessions.
• Develops and maintains a good understanding of Scope's product portfolio, relevant clinical conditions, market developments and business priorities to ensure learning content remains relevant and up to date.
• Collaborates openly with colleagues across the TLD team, contributing ideas, sharing expertise and supporting the delivery of clinical and product learning activities across Scope.

Clinical and Product Learning

• Contributes to the design, development and delivery of clinical and product learning programmes that help employees build the knowledge and confidence required for their roles.
• Works with SMEs to turn complex scientific, clinical and product information into clear, practical and engaging learning content suited to different employee groups, particularly customer-facing teams.
• Develops and maintains learning content covering relevant clinical conditions, treatment approaches, Scope's products, product applications and the competitive environment.
• Reviews and updates existing clinical and product learning materials in collaboration with SMEs, ensuring content remains accurate, relevant and aligned with approved information.

Design, Development and Delivery of Learning

• Designs and develops engaging learning materials and resources, including presentations, e-learning modules, videos, practical exercises, knowledge assessments and digital reference materials.
• Plans and delivers clinical and product training sessions, both in person and virtually, adapting the content and delivery style to suit the needs and knowledge levels of different audiences.
• Uses effective learning design techniques to make training interactive, encourage participation and help employees retain and apply what they have learned.
• Works with technical SMEs to prepare and deliver learning sessions, helping them organise their content and present complex information in a clear and engaging way.
• Uses Scope's learning systems and digital tools to create, update, distribute and record training activities, working with TLD colleagues to ensure employees can easily access relevant learning resources.
• Develops knowledge checks, assessments and feedback surveys, reviewing results and suggesting improvements to learning materials and training sessions.

New Product Launches

• Contributes to the development and delivery of clinical and product training for new product launches, working with colleagues across TLD and relevant business functions to meet agreed timelines.
• Creates and updates presentations, product knowledge resources, digital learning materials and assessments using approved scientific and product information.
• Supports the coordination and delivery of launch training across relevant employee groups and markets, ensuring learning materials are accurate, accessible and ready for use.

Scope Induction Programme (SIP)

• Supports the design and delivery of the clinical and product learning elements of the Scope Induction Programme (SIP), helping new employees build a sound understanding of Scope's products and relevant clinical conditions.
• Prepares and delivers induction learning sessions, coordinates input from SMEs and ensures participants have access to appropriate learning materials and resources.
• Reviews and updates induction content, learning activities and assessments, using feedback from new employees and colleagues to suggest improvements.

Continuous Improvement and Quality

• Keeps up to date with developments in clinical education, Eyecare and Healthcare, learning design and digital technologies, identifying ideas and approaches that could improve Scope's clinical and product learning.
• Ensures learning materials are accurate, well organised and maintained in line with Scope's relevant SOPs, Work Instructions and content approval processes.
• Collects and reviews feedback and learning data, suggesting practical improvements to training materials, delivery methods and the overall learning experience.

Qualifications

• A third-level qualification in a relevant Science, Healthcare, Clinical or Life Sciences discipline is required.
• A qualification or certification in Training, Learning and Development, Education or Instructional Design is desirable.
• Further qualifications or professional development in ophthalmology, optometry, nutrition, healthcare or a related clinical discipline would be advantageous.

Specific Knowledge, Skills and Experience

• A good understanding of scientific and clinical principles, with the ability to interpret and explain medical and technical information clearly and accurately, is required.
• Experience working in a scientific, healthcare, pharmaceutical, medical devices or related environment is desirable. Knowledge of ophthalmology, optometry, ocular surface conditions or dry eye disease would be advantageous.
• Some practical experience of creating learning materials, delivering training, facilitating educational sessions or communicating technical information to others is required.
• Good communication and presentation skills, with the ability to make complex scientific subjects clear, interesting and relevant to non-technical audiences, are required.
• Experience developing presentations, training guides, digital learning content or other educational materials is required.
• Experience delivering training or educational sessions, either in person or virtually, is desirable.
• Familiarity with e-learning authoring tools, Learning Management Systems, multimedia content creation or other digital learning technologies is desirable.
• An understanding of how people learn and an interest in using practical, engaging approaches to improve knowledge retention and application are required.
• Ability to work effectively with SMEs and colleagues from different functions to gather information, develop materials and support learning activities is required.
• Experience supporting clinical education, product training, new product launches or employee induction programmes is desirable.
• An appreciation of the importance of scientific accuracy, approved product information and following relevant regulatory and quality procedures is required.
• Good planning and organisational skills, with the ability to manage assigned tasks and smaller learning projects, meet deadlines and maintain accurate learning resources, are required.
• Strong attention to detail and a commitment to producing accurate, consistent and high-quality learning materials are required.
• A creative and practical approach to developing learning resources, with a willingness to try new ideas, learn new tools and improve how training is delivered, is required.
• A positive, collaborative and adaptable approach, with the ability to build good relationships and contribute effectively as part of a wider team, is required.
• Initiative and the ability to take ownership of assigned activities, work independently within agreed priorities and seek guidance when appropriate are required.
• A genuine interest in developing others and building their own scientific, clinical and L&D knowledge is required.
• A willingness to travel to Scope office locations in Ireland, the UK and US, as well as events or training sessions in other locations, is required. Travel will generally be for 2–3 days at a time, with the frequency determined by business and training needs (approx. 20% on average).

Scope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.