Lead I, LEAP Digital Eligibility Specialist

Applications Due By August 6th, 2026

Goodwill of Colorado

    Job Description

JOB SUMMARY:

The Lead I, LEAP Digital Eligibility Specialist, will work in a temporary position working within LEAP (Colorado Low-income Energy Assistance Program). The Lead Digital Eligibility Specialist will assist the Eligibility Supervisor in the oversight of LEAP for the Colorado Department of Human Services administered by Goodwill of Colorado. Assist in the training, development, scheduling, tracking, and monitoring of the LEAP staff for the following divisions: Digital Eligibility Specialist.

ESSENTIAL FUNCTIONS:

LEAP Program Support:

• The Lead Digital Eligibility Specialist will attend State LEAP training and continue to develop a thorough working knowledge of LEAP in order to support the program.
• Be responsible for compliance expectations for the Eligibility Specialist assigned to application processing.
• Assist with training on all state access and utility vendor portals.
• Explain eligibility criteria to LEAP applicants and agencies, receive and review for completeness prior to securing verification to process applications and determining LEAP benefit.
• Responsible for contacting vendors, applicants, and other agencies for information as well as always maintaining caseloads and confidentiality.
• Will work all cases within the allotted time frames as required by the State LEAP office, i.e., emergency applications within 18 days and regular applications within 30 days.
• Extract verification of data from the following data bases; Colorado Benefits Management System (CBMS), Child Support, Systematic Alien Verification for Entitlements (SAVE), State of Colorado OIT Mainframe State Verification and Exchange System (SVES), Colorado Department of Motor Vehicles (DMV), Colorado Department of Labor and Employment (DOLE), ebtEDGE, and utility vendor portals as a preliminary step for determining eligibility and processing LEAP applications.

LEAP Tracking and Reporting:

• The Lead Digital Eligibility Specialist will assist the Eligibility Supervisor in the reviewing of the Digital Eligibility Specialists until they have met the required set goal for processing.
• Review key Salesforce reports and provide daily reporting of data and processing compliance with the Eligibility Supervisor. 
• Assist in conducting ongoing random case-file reviews to ensure data integrity and timely compliance.

Staff Management and Development:

• The Lead Digital Eligibility Specialist must have the ability to motivate the members of the LEAP team and support their development through appropriate and effective supervision and guidance.
• Provide work direction and guidance to Digital Eligibility Specialists and must be committed to providing timely feedback regarding the quality of case completion and work to create an environment of “Teamwork and Trust” throughout the LEAP organization.
• Seek and implement ways to provide cross training opportunities for retention and development.
• Demonstrate creative Leadership by identifying valuable new ideas and will possess the ability to implement them.
• Responsible for anticipating staffing and training needs within the department. When staffing levels are not appropriate, advocate and persuade the Eligibility Supervisor to make changes necessary as well as ensuring staffing coverage is appropriate by attendance tracking.

Staff Guidance and Development:

• The Lead Digital Eligibility Specialist will supervise temporary staff in their day-to-day activities and provide staff training and development.
• Provide timely feedback and guidance to staff on rules and regulations, policies, and procedures.
• Provide coverage, assist and oversee the PEAK Eligibility Specialists alongside and in the absence of the Lead PEAK Eligibility Specialist.

Relationship Management: 

• The Lead Digital Eligibility Specialist is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and human services agencies presenting a positive image of the company.  
• Responsible for working and communicating successfully as a team leader.
• Maintain sound and positive working relationships with all Goodwill of Colorado employees, Colorado Department of Human Service’s personnel, utility vendors, community partners, and the community at large.
• Perform other duties as requested by the Eligibility Supervisor, Operations Supervisor and/or Operations Manager.  

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent with a minimum of two (2) years of clerical and administrative experience in an office environment.

Experience:

• Experience as an Eligibility Specialist with the LEAP Program is required.

Other:

• The Lead Digital Eligibility Specialist must demonstrate proficiency in substantial computer use, math skills and the ability to accurately type 30 words per minute.  
• Must have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers and agencies in a high stress environment.  
• Must be able to speak convincingly to staff members. 
• Must also conduct oneself in a professional manner and maintain a professional appearance that enhances the firm’s reputation while demonstrating leadership qualities. 
• Maintain accurate records with attention to detail.
• Overtime and weekend hours may be required.
• As a role that handles very confidential information the incumbent may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. We do consider the specifics of the offense, including how long ago the offense took place*.  
• It is preferred that the incumbent have the ability to drive for company business*.

Background Compliance:

* E. Criminal Background Check

Pursuant to C.R.S. §27-90-111 and CDHS Policy VI-2.4, any independent contractor, and its agent(s), who is designated by the Executive Director or the Executive Director’s designee to be a contracting employee under C.R.S. §27-90-111, who has direct contact with vulnerable persons in a state-operated facility, or who provides state-funded services that involve direct contact with vulnerable persons in the vulnerable person’s home or residence, shall:

i. submit to and successfully pass a criminal background check, and

ii. report any arrests, charges, or summonses for any disqualifying offense as specified by C.R.S. §27-90-111 to the State.

Any Contractor or its agent(s), who does not comply with C.R.S. §27-90-111 and CDHS Policy VI-2.4, may, at the sole discretion of the State, be suspended or terminated.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.  

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.   

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

 Physical Requirements

Attachment to Job Description

Job Title: 809 – Lead I, LEAP Digital Eligibility Specialist      Dept Number: 5375

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - CONTINUOUSLY

   Below Shoulder - CONTINUOUSLY

TWISTING - CONTINUOUSLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe – OCCASIONALLY – Driving*