Key Account Manager - North Germany

Location: Northern Germany (Hamburg, Hannover, Kiel)

Work Conditions: On field - remote

----- Please submmit your resume in English -----

About Us:

Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.

Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.

Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.

This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry. 

About the Role:

The Key Account Manager's main objective is to promote sales of the company's product.

The Key Account Manager is responsible for providing effective customer service using knowledge of the company's products and services to ensure we meet customer needs. This role will work closely with external business partners and internal stakeholders. 

Your Responsibilities:

• Maximizes sales and builds customer relationships to drive growth: Sells implants and related products per the sales plan, segments customers, and acts as the primary contact for customer support. To achieve sales targets, increase customer loyalty, and strengthen market presence.
  
• Ensures compliance with company procedures and industry regulations: Adheres to internal processes and regulatory guidelines in all sales and customer interactions. To maintain ethical standards and uphold company integrity.
  
• Provides in-depth product and market knowledge to customers: Understands product features, benefits, market landscape, and competition, and offers insights in the operating room when needed. To effectively communicate product value and foster trust through hands-on support.
  
• Supports brand development in alignment with global and local strategies:  Collaborates with Marketing and follows global marketing guidelines to enhance brand visibility locally. To reinforce brand consistency and build brand reputation in the local market.
  
• Coordinates with Supply Chain and Customer Care for smooth order processing: Tracks pending orders, resolves discrepancies, and ensures timely delivery by managing special conditions with Customer Care. To ensure customer satisfaction through accurate and timely order fulfillment.
  
• Provides field insights and strategic support to Territory Manager: Reports on customer interactions, market trends, and field visits to inform territory strategy. To contribute valuable insights for strategic planning and market positioning.
  
• Partners with customers to support their business growth and enhance loyalty: Engages in long-term relationship building, offers solutions to meet customer needs, and provides intheatre support for procedures. To drive mutual success, increase revenue, and position the company as a trusted partner.

Requirements:

• Bachelor’s Degree in Business, Marketing, Sales, or a related field.
• Native german speaker + Professional english use, both written and oral.
• Sales experience in breast implants, surgical implants or aesthetics medicine industries is mandatory.
• Experience in OR is mandatory.
• Ability to work with CRM systems.
• Strong MS Office skills, particularly Excel for data analysis.
• Used to work with reports of field visit, segmentation and sales force effectiveness KPIs.
• Years of Experience: 3 - 5 years on direct on-field clients and accounts management.
• Comfortable working in a fast-paced, multi-stakeholder environment. 
• Flexible to Travel

At Establishment Labs, we believe that innovation starts with people. That's why we invest in talent, encourage professional growth, and create an environment where every voice matters.

Join us on our mission to transform women's health and help improve outcomes for patients around the world. Be part of something meaningful. Apply now and grow with us!

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