IT Help Desk Operator

IT Help Desk Operator

Requisition Number: 2025-2970-01

S&ME is looking for a motivated and passionate Help Desk Operator to join our Information Technology (IT) team to support the whole company. You may reside anywhere within our footprint. Are you ready to contribute your education and knowledge to meaningful projects? Join us at S&ME!

As a Help Desk Operator, you will be the first point of contact for technical support requests, ensuring timely assistance and troubleshooting for internal users. In this role, you'll help drive the successful rollout of Luma AI by resolving hardware, software, and network issues, documenting support interactions, and collaborating with IT team members to implement long-term solutions. This position offers an excellent opportunity to build foundational IT skills while delivering exceptional customer service and supporting innovative technology initiatives.

Your Day-to-Day:

• First-Level Support: Provide technical assistance to end users via phone, email, or ticketing system, ensuring prompt and courteous service.
• Issue Troubleshooting: Diagnose and resolve hardware, software, and network problems using advanced troubleshooting techniques and tools.
• Documentation & Escalation: Record all support interactions, including issue details and resolution steps, and escalate complex issues when necessary.
• Account & System Management: Assist with user account setup, password resets, access permissions, and routine system maintenance tasks.
• User Education & Collaboration: Educate end users on basic troubleshooting and best practices, while working with IT teams to identify recurring issues and implement long-term solutions.

What You Bring:

• An Associate's degree in computer science, information technology, or related field required, or equivalent combination of education and experience
• Experience in a technical support role or similar customer service position with demonstrated proficiency in troubleshooting complex IT issues, a plus
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional), a plus
• Strong knowledge of Windows operating systems and Microsoft Office suite
• Familiarity with basic networking concepts and troubleshooting techniques

We Are S&ME:

At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities. When you join S&ME, you become part of a collaborative, honest, and people-focused culture that invests in your success. We offer exciting project opportunities, ongoing training, and a comprehensive benefits package to support you and your family. This is more than a job; it's a place to grow, thrive, and build a future.

Here's what you can look forward to:

• Medical, Dental & Vision Plans with HSA and FSA options – with no medical premium increase in 2026
• Wellness Program – $50 off per month on your 2027 premiums!
• Pet Insurance
• Term Life & Long-Term Care Coverage – available Spring 2026
• 100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
• 401(k) Retirement Plan
• Paid Holidays and Paid Time Off (PTO) – with rollover options
• Paid Maternity & Paternity Leave
• Mentorship & Career Development Programs
• Credential Incentive Program – get rewarded for advancing your skills
• Tuition Reimbursement
• Employee Recognition Program
• Company Vehicle & Fuel Card – for project-based roles
• $2,000 Employee Referral Bonuses – and more!

If you are seeking a challenging and rewarding career with a firm committed to our employees and providing quality service to our clients, join our team!

This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.