Customer Service Agent, Logistics

Overview

Job Title: Customer Service Agent - Health Benefits Support (Remote)Employment Type: Full-Time (40 hours/week)Location: Paranaque-Manila

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Job Overview

This position will support customers calling for help on tracking and shipping questions for a major shipping and logistics provider. Customers may have questions on tracking assistance, shipping timelines etc.

This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.

Responsibilities

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
• For Candidates without Call Center Experience, they must finish at least two years in college
• Willing to work during night shift with shifting schedule
• Responsible for own learning, development and achievement
• Team player with strong integrity
• Resourceful and has strong attention to detail
• Strong command of the English language