Work From Home (CSR)

About the Position

We are looking for motivated individuals to join a remote team that helps working families understand their available benefit options.

For more than 60 years, our organization has worked with unions, associations, and member-based groups across North America. Through these partnerships, we provide members with clear information about supplemental benefit programs designed to support long-term financial security.

This is not a cold-calling position. All conversations are with individuals who have already requested information or expressed interest in reviewing their benefits.

Primary Responsibilities

• Contact members who have requested benefit information
• Schedule virtual or phone appointments
• Review available benefit options in a clear and professional way
• Help members understand programs that may fit their needs
• Guide families through the online application process
• Follow up with members to provide continued support
• Maintain accurate records and appointment details
• Use company-provided systems, scripts, and training resources
• Participate in ongoing coaching and development
• Work toward personal goals with opportunities for leadership advancement

Candidate Profile

We are seeking individuals who are dependable, professional, and willing to learn.

Ideal candidates should have:

• Strong communication skills
• A positive and professional attitude
• Basic computer and video-call skills
• Good organization and time-management habits
• The ability to work independently from home
• A willingness to follow a proven training system
• Motivation to grow personally and professionally
• The ability to complete a background check

Previous experience in customer service, sales, hospitality, call centers, or similar roles can be helpful, but it is not required. Training is provided.

Compensation & Opportunities

Team members may receive access to:

• Weekly pay
• Additional weekly performance bonuses
• Full training and mentorship
• Remote work-from-home flexibility
• Flexible full-time scheduling
• Advancement opportunities into leadership roles
• Residual income potential
• Health, dental, and vision benefit options
• Recognition programs for top performers
• Annual company trips to popular destinations
• A supportive team environment focused on growth and development

Why This Opportunity Stands Out

This role is designed for someone who wants more than a traditional job. It offers the chance to build valuable communication, leadership, and client-service skills while helping families make informed decisions about their benefits.

This opportunity provides:

• Uncapped earning potential
• A clear path toward leadership
• A stable industry with long-term demand
• The ability to work fully remotely
• A team-focused environment
• The opportunity to make a positive impact on working families