Inside Sales Representative (Patient Concierge)

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking a motivated and skilled Inside Sales Representative to join our team, responsible for customer communication throughout the sales process of Nidra therapy for individuals living with Restless Legs Syndrome. This role requires empathy to educate customers about the benefits of our product portfolio and services while supporting them in the decision-making process. The Inside Sales Specialist will collaborate closely with internal teams and external partners to ensure an exceptional customer experience and drive sales of the Nidra Therapy portfolio. The ideal candidate will have strong sales skills, a solid understanding of technical healthcare solutions, excellent communication abilities, and a customer-centric mindset.

Responsibilities:

• Drive sales of the Nidra Therapy portfolio through proactive outbound and responsive inbound communication with potential customers via phone, email, text, and live chat
• Educate prospective customers on the benefits of Nidra Therapy compared to traditional treatment options and competitive products
• Provide continuous feedback to enhance the customer experience and contribute to ongoing improvements in the patient journey process
• Handle a wide range of sales and service duties, performing complex and challenging tasks with efficiency and professionalism
• Maintain detailed records of customer interactions and transactions, managing the sales process within the Salesforce CRM system
• Work collaboratively with marketing, customer care, and patient access teams to ensure prospective customers receive timely and accurate information

Requirements:

• Bachelor’s degree preferred but not required; relevant work experience may be considered in lieu of a degree 
• 1+ years of sales experience, preferably in the medical device, pharmaceutical, healthcare, or consumer product sectors 
• Previous experience in B2B or B2C sales environments
• Proficiency with the Salesforce Health Cloud CRM platform is desirable
• Exceptional selling and objection-handling skills, with a proven ability to close sales effectively
• Outstanding communication skills, capable of delivering impactful and persuasive messages both orally and in writing. Fluency in Spanish is an advantage
• A results-oriented approach, focusing on achieving positive outcomes through persistence and creative problem-solving
• Strong collaboration skills, able to work well within a team to achieve optimal results
• High levels of accountability, ensuring quality work and the timely fulfillment of commitments
• Ability to thrive in a fast-paced environment, managing multiple tasks with urgency and prioritizing effectively
• Computer-savvy, with proficiency in Google Suite, Microsoft Office applications, and Salesforce

Compensation:

• $36.06 per hour + commission