The Patient Access Case Manager will guide patients through the reimbursement process and serve as the primary contact for insurance companies regarding DME device access. They will also collaborate with internal teams to manage documentation, prior authorizations, and resolve any access-related challenges.
The Patient Access Appeals Case Manager supports patients through the denial and appeal process by coordinating with healthcare providers and insurance companies. This role involves managing reimbursement strategies, analyzing denial trends, and ensuring seamless access to the company's medical device.
The Patient Access Supervisor leads the daily operations of the Patient Access team to ensure patients receive timely access to durable medical equipment therapy. This role involves coaching case managers, monitoring departmental KPIs, and coordinating with internal and external stakeholders to resolve reimbursement challenges.
