Inside Sales Representative

Hygiena provides rapid microbiology diagnostic tests and solutions for mission critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business! 

 At Hygiena we believe:

• In providing the highest quality products & service 
• Being a leader in innovation 
• Having a compelling desire to improve and win in the marketplace 
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are looking for an Inside Sales Representative to join our team remotely in Canada, preferably residing in Ontario, Quebec, or Toronto area. This is a full-time position.

Responsibilities

• Support Territory Sales Managers (TSMs) to maintain and strengthen general account portfolios.
• Build and maintain strong client relationships to ensure long-term business and customer satisfaction.
• Provide comprehensive post-sales support and address client concerns proactively.
• Conduct regular phone outreach to clients to promote Hygiena products and solutions.
• Target and engage inactive or declining accounts to recover lost sales velocity.
• Partner with TSMs and use Sales Operations data to identify account health risks.
• Implement retention strategies to reduce customer churn across the territory. Management.
• Identify and qualify high-potential leads through cold calling, email, and social media.
• Manage and execute inbound inquiry routing based on established assignment rules.
• Accelerate the sales cycle by identifying, cleaning, and inputting new contact data into the CRM.
• Generating sales reports, analyzing performance metrics, and providing regular updates to management on sales activities, forecasts, and results.
• Cold call (proactively reaching out to leads via phone, email, and other communication channels) for lead identification, lead qualification and potentially create opportunities for the salesperson.
• Initiating contact with prospects to introduce products or services, assess their needs, and educate them about how the offerings can solve their problems or fulfill their requirements.
• Develop formal sales plans and strategies to penetrate new markets and increase market share and profitability of the territory.
• Managing and updating sales pipelines, tracking interactions with leads and prospects, and following up on opportunities to move them through the sales process.
• Governance and protection of data quality.
• Contribute to the continuous improvement of sales processes and procedures to optimize efficiency and productivity.

Qualifications:

• Bachelor's degree in Microbiology, Biotechnology, Chemical Engineer, Industrial Engineer, or a related field preferred. 
• Proven experience in sales, preferably in a B2B or B2C environment (preference: 2 years' experience).  
• Excellent communication skills, both verbal and written, with the ability to engage and persuade clients effectively. 
• Preferred to speak fluent in French but not required.
• Strong negotiation and closing skills with a track record of meeting or exceeding sales targets. 
• Ability to work independently and collaboratively in a team-oriented environment. 
• Detail-oriented with excellent organizational and time management skills. 
• Proficiency in using CRM software and Microsoft Office Suite. 
• Results-driven mindset with a passion for delivering exceptional customer service. 
• Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment. 
• Positive attitude, resilience, and a willingness to learn and grow in the sales profession. 

Skills/Abilities:

• Excellent verbal and written communication skills
• Must be able to work independently
• Must be able to work in a team environment
• Must have excellent attention-to-detail
• Must be able to adapt and flex to a changing environment
• Must be customer focused
• Must be able to learn quickly in a fast-paced environment

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.