Inside Sales

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

GENERAL SUMMARY:

Inside Sales Representative – Renewals & Field Sales Support (Switzerland)

At Tandem Diabetes Care, we're transforming the future of insulin pump therapy — and we're growing fast. The Inside Sales Representative is directly responsible for supporting customer retention, contract renewals, and sales enablement activities across Switzerland.

They are expected to drive renewal performance, identify growth opportunities within existing accounts, and provide proactive support to Field Sales Representatives to ensure continued customer satisfaction and business success.

This role is not just about achieving renewal targets. It is about building strong customer relationships, acting as a trusted point of contact for healthcare professionals and existing customers, and ensuring a seamless customer experience throughout the lifecycle of Tandem Diabetes products and services.

Working closely with the Field Sales, Clinical, Customer Support, and Medical Affairs teams, the Inside Sales Representative will help maximise customer retention, coordinate account activities, and identify opportunities to expand adoption of Tandem solutions.

If you thrive in a fast-paced environment, enjoy relationship management, and are passionate about supporting customers and sales teams to improve outcomes for people living with diabetes, this is your role.

PRIMARY DUTIES & RESPONSIBILITIES:

• Manage and execute customer renewal activities to ensure retention targets and business objectives are achieved.
• Proactively engage existing customers, healthcare professionals, and accounts to support contract renewals, product upgrades, and ongoing customer satisfaction.
• Partner closely with Field Sales Representatives to identify opportunities within existing accounts and coordinate account strategies.
• Support the sales team by managing inbound and outbound customer communications, qualification activities, and administrative sales processes.
• Maintain regular contact with healthcare professionals and customers to strengthen relationships and identify evolving needs.
• Coordinate and support sales campaigns, customer outreach initiatives, and follow-up activities.
• Provide product, service, and commercial information to customers and healthcare professionals as required.
• Schedules, deliver and coordinates product training for patients, customers, and health care professionals (Certified Diabetes Care and Education Specialists, Endocrinologists) to familiarize patients, customers, and health care professionals with the benefits of Tandem Diabetes’ products and related services in the event of staff absences or an increase in demand for product training.
• Assist with territory planning, account management activities, and CRM data management to support Field Sales effectiveness.
• Identify and escalate customer concerns, service issues, or opportunities for additional training and support.
• Collaborate with Customer Support, Clinical, and Medical Affairs teams to ensure a seamless customer experience.
• Support Field Sales Representatives with quotations, renewal documentation, contract administration, and sales reporting.
• Maintain accurate and up-to-date records within the customer relationship management (CRM) system.
• Participate in sales meetings, training programs, conventions, trade shows, and company events as required.
• Promote Tandem Diabetes products and services while ensuring compliance with all regulatory, privacy, and legal requirements.
• Act as a key internal resource to help drive customer retention, operational efficiency, and revenue growth across Switzerland.

REQUIRED QUALIFICATIONS

1. Knowledge, Skills & Abilities

• Experience in inside sales, customer success, account management, renewals, or healthcare sales support.
• Strong customer relationship and communication skills with the ability to build trust and influence stakeholders remotely.
• Experience supporting field-based sales teams and coordinating account activities.
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong commercial awareness with the ability to identify renewal, retention, and growth opportunities.
• Comfortable working with CRM systems, Microsoft Office, Teams, and digital collaboration tools.
• Excellent organisational, planning, and follow-up skills.
• Ability to work independently while collaborating across multiple internal teams.
• Fluent in German, English and French. Italian would be considered an advantage.
• Based in Switzerland with the ability to travel occasionally for meetings, training, conferences, and customer events.
• Able to travel in the region and work from a home office; must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.

2. Minimum Certifications / Educational Level

• Bachelor's degree or equivalent experience in Business, Healthcare, Life Sciences, or a related field.
• Experience working within healthcare, medical devices, pharmaceuticals, or a related regulated industry is preferred.
• Additional sales, customer service, or account management training is advantageous.

3. Minimum Experience

• Minimum 3 years of experience in inside sales, customer success, account management, renewals, or sales support.
• Experience supporting healthcare professionals, medical device customers, or complex stakeholder environments is preferred.
• Demonstrated success in customer retention, contract renewals, or account growth activities.
• Experience working collaboratively with field sales teams and cross-functional departments.

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and  supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table.  But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway.  Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation.  We are an inclusive organization, and we welcome applications from a wide range of candidates.  Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.