HR & Customer Support Associate

TL;DR VERSION:

FreeElective Network Pvt. Ltd., based in Chennai, introduced and operates Jodi365.com, a premium, personalized matchmaking service for elite singles.

We understand that elite singles may be at different stages of their lives and careers, with different time frames for getting married.   We work closely with discerning clients, worldwide, and help them find the right partner at a pace that's right for them.

Our reach is global and we have earned much goodwill since 2009, by bringing people together.  Just as important: We have a validated business model, are profitable, and are growing briskly.

We are looking for a human resources (HR) and customer support associate to take ownership of all HR matters across the company, including recruiting, onboarding, maintaining HR documents, managing personnel records, and retaining our people, and also doubling as a customer support associate.

ABOUT THIS JOB:

The ideal candidate will be someone with integrity, a strong work ethic, and the ability to build and maintain positive relationships with colleagues and potential clients.  You will act as the first point of contact for HR-related queries from employees and external parties and also have an aptitude for and willingness to take on other functions as assigned, including operations and customer support.

The work would nominally be at FreeElective Network's office in the heart of Chennai, a few miles from the IIT-Madras campus. Most of the team has been working remotely since March 2020, and the option to work from home remains available.

The position represents a terrific opportunity to work in a fast-paced entrepreneurial environment, especially for someone who derives satisfaction from working with people.  If you think your particular skills would add to our team, we would love to hear from you.

RESPONSIBILITIES:

RECRUITING:

• Consult with managers to discover staff requirements and specific job objectives
• Write and post job descriptions on appropriate career websites and university job boards
• Source candidates by using databases and social media
• Evaluate and screen resumes and cover letters
• Use recruiting tools like tests and assignments to assess candidates' skills
• Conduct phone, video, and in-person interviews and update the recruiting pipeline
• Provide a shortlist of qualified candidates to hiring managers
• Perform reference checks on shortlisted candidates
• Act as a point of contact and build influential candidate relationships during the recruiting process

ONBOARDING:

• Communicate with new hires before their start date and process employment paperwork
• Conduct orientation sessions and update personnel records
• Add new employees' information to the company's payroll system
• Liaise with internal teams to create corporate user accounts for new employees
• Provision welcome kits, including employee ID cards and office key cards, laptops, and stationery

EMPLOYEE RELATIONS:

• Update the employee handbook periodically and ensure awareness of company policies
• Act as the point of contact when employees have queries or job-related issues
• Resolve internal conflicts through positive and professional mediation
• Resolve internal conflicts through positive and professional mediation
• Manage workplace investigations, disciplinary, and termination procedures
• Maintain employee and workplace privacy

HR ADMINISTRATION:

• Organize and maintain personnel records
• Manage compensation and benefits plans
• Oversee employee attendance and working schedules, including paid time off, overtime, and breaks
• Respond to internal and external HR-related inquiries or requests and provide assistance
• Liaise with other departments or functions, including payroll and benefits
• Arrange travel accommodations and process expense forms and approved reimbursements
• Liaise with external partners, such as insurance vendors, to optimize benefits and to ensure legal compliance
• Assist supervisors in performance management procedures

CUSTOMER SUPPORT/OPERATIONS:

• Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
• Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
• Maintain intimate knowledge of our service and exercise good judgment in interactions with users
• Preserve our customer base by proactively communicating with customers and promoting the value of our services
• Track user feedback and work with the customer support manager and community manager to update the online Help Center
• Work closely with the customer support manager to resolve user issues efficiently
• Take on other functions as assigned, including operations and customer support
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

QUALIFICATIONS:

REQUIREMENTS:

• Experience in human resource management (HRM), including one or more of office administration, recruiting, onboarding, conflict resolution, and disciplinary processes
• Excellent verbal and written communication skills in English
• Competency in the use of office productivity software (e.g., Excel, Google Sheets)
• Genuine interest in helping our users as they go about what may be a life-changing experience

PREFERENCES:

• Bachelor's degree in human resources, organizational psychology, or similar field
• Fluent in at least one regional Indian language
• Ability to excel in a metrics-driven environment
• Familiarity with software tools for HRM systems, applicant tracking systems (ATS), and customer relationship management (CRM)
• Hand-on experience with recruiting, including resume screening, phone interviewing, and reference checks

DESIRED SOFT SKILLS:

• Team player with sound judgment and strong organizational skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company

SOME TIPS, BEFORE YOU APPLY:

We take this process seriously and hope that you do, too. Here are some tips, as you consider applying:

• Please review our web sites – FreeElective.com, Jodi365.com, and Peepul365.com (in the pipeline) – before you apply, to get a good understanding of our businesses
• Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
• If you don't see our full application form reproduced on this job board, go to careers.FreeElective.com and apply from there.
• Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions.
• Say it in your own words. Your responses will be more compelling if they came from the heart.

Got any questions? Write to us at: careers@FreeElective.com

Know someone who may fit the bill? Please share this job posting with them.

FreeElective is an equal-opportunity employer and complies with applicable laws governing non-discrimination in every location in which the company has facilities. We provide opportunities to all employees and applicants for employment without regard to religion, ethnicity, race, gender, age, marital status, sexual orientation, national origin, or disability. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. We also believe that our associates should be provided with a working environment that enables each associate to be productive and to work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on any of the above demographic characteristics, and we expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere. For more about the company, please visit www.FreeElective.com.