The Client Relations Manager will nurture leads, onboard new clients, and act as a trusted intermediary to curate matches and ensure outstanding service. They will also provide feedback to internal teams and assist management in training other associates to maintain high-quality support.
The associate will manage the customer lifecycle by responding to inquiries, nurturing leads, and onboarding new clients to the matchmaking service. They will also support the client relations manager in curating matches and providing feedback to internal product and marketing teams.
