HR Administrator

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

Connective is a non-profit organization delivering a range of social services, with over 1,300 employees, the large majority members of one of three bargaining units (CUPE, BCGEU, and the Yukon Employees Union). Connective is committed to providing high quality, person-centred programs and services to the communities we serve.

The HR Administrator provides reliable, accurate administrative support to the HR Shared Services function. This role handles the day-to-day administrative work that keeps the HR function running smoothly: document preparation, data entry, filing, correspondence, and general process support. The HR Administrator works closely with HR Coordinators and the Director HR Operations and Corporate Services, supporting a high-volume, deadline-driven environment with consistency and attention to detail.

This is an entry-to-mid level role well suited to someone building a career in People & Culture who wants hands-on exposure to HR processes, systems, and the employee experience in a complex, growing organization.

Location

Remote, British Columbia.

Status and Classification

Exempt. This position is open to applicants of all genders.

Hours 

40 hours per week; Monday to Friday, 0830-1630

KEY ACCOUNTABILITIES

Employee Lifecycle Administration & Support

• Prepare standard HR documents including reference checks, employment letters, offer letters, change of status letters, relevant criminal record checks and general correspondence under the direction of HR Coordinators and the Director HR Operations and Corporate Services.

• Process new hire documentation, employment contracts, and onboarding materials accurately and in a timely manner

• Coordinate and support the employee onboarding experience, liaising with managers, IT, and Payroll to ensure new employees are set up for success from day one

• Administer changes to employee records, role changes, compensation adjustments, leave of absence, and terminations in Dayforce with accuracy and appropriate documentation.

• Maintain accurate and up-to-date employee files, both digital and physical, ensuring accuracy and completeness, and in compliance with privacy legislation and Connective's records management policies

• Support the data entry and record maintenance functions in Ceridian Dayforce: updating employee records as directed and flagging discrepancies for review

• Distribute HR communications, policy updates, and notices to employees as directed

• Support the administration of onboarding logistics, document collection, system access requests, orientation scheduling

• Support the administration of offboarding logistics and documentation including system access and coordinate exit logistics in partnership with managers and Director HR Operations and Corporate Services

Benefits Administration Support

Support the HR Assistant as assigned:

• Administer enrolments, change, terminations and filing benefits documentation across the employee health benefits plans, and tracking outstanding items

• Process new hire benefit enrolments accurately and within required timelines

• Administer qualifying life event changes, marriage, birth, adoption, separation and other events that trigger benefits adjustments

• Responds to basic employee benefits queries under the direction of the Benefits Specialist, escalating anything beyond straightforward information requests

• Assists with the coordination and distribution of benefits communications and materials to employees

• Maintain accurate benefits-related records and files in compliance with Connective’s privacy policies

Process and Operational Support 

• Assist HR Coordinators with transactional recruitment support, as required

• Assist with the preparation and distribution of HR reporting and standard data pulls as directed

• Contribute to the documentation of Shared Services processes and standard operating procedures

Compliance and Confidentiality 

• Handle all employee information with discretion and in compliance with FOIPPA and Connective's privacy policies

• Ensure all administrative work reflects applicable employment standards and organizational policy requirements

• Escalate queries or situations that require judgment beyond the scope of this role to the appropriate HR Coordinator or Director

• Other duties as assigned

WORKING CONDITIONS

• Function independently, while remaining a crucial member of the support team

• Adhere to Connective policies and procedures

• Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules

EXPERIENCE AND SKILLS

Required

• Minimum one to two years of experience in an administrative role, HR administration experience is an asset but not required

• Strong attention to detail and comfort with high-volume, repetitive administrative tasks

• Proficiency in Microsoft Office suite; Word, Excel, Outlook

• Experience with an HRIS or similar database system is an asset

• Demonstrated ability to handle confidential information with discretion

• Post-secondary education in People & Culture, Business Administration, or a related field is preferred, OR demonstrated equivalency through experience

Preferred

• Experience working in a non-profit or social services environment

• Familiarity with Ceridian Dayforce or a comparable HRIS platform

• Interest in pursuing a career in HR; this role offers a genuine development pathway Competencies

• Accuracy: takes pride in getting things right the first time 

• Reliability: shows up, follows through, and does what they say they will do

• Communication: writes and speaks clearly and professionally

• Discretion: understands the sensitivity of HR information and acts accordingly

• Eagerness to learn: curious about HR practice and willing to grow within the role

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check

• Ability to successfully pass a reference check