HCM Implementation Consultant

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

We are looking for experienced professionals to join our Services Consulting team as an Implementation Consultant. In this role, you'll work with our enterprise clients to implement Dayforce HCM, focusing on time, attendance, scheduling, and payroll connectors that directly impact how organizations manage and pay their people.

This is a client-facing consulting role where you'll help customers solve business challenges, support solution design activities, and guide them through key stages of their Dayforce implementation. If you enjoy working collaboratively, learning new technologies, and helping organizations improve how they manage and pay their people, we'd love to meet you.

The Implementation Consultant supports the design and delivery of the Dayforce HCM solution to meet customer requirements and contributes to project activities throughout all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, and post go-live support).

The Implementation Consultant works closely with Senior Consultants and Project Managers to deliver successful customer outcomes. Responsibilities include supporting requirements gathering, configuring Dayforce solutions, facilitating customer workshops, identifying and escalating risks, and assisting customers throughout their implementation journey.

What you'll get to do

Provide Implementation Services to customers:

• Document and validate customers' HCM business requirements and map them to Dayforce functionality
• Configure Dayforce solutions to meet documented customer requirements
• Support solution design activities and contribute to configuration recommendations
• Set up and configure exports from Dayforce to our EMEA in-country payroll partners
• Liaise with in-country payroll partners to ensure payroll data is successfully integrated from Dayforce to third-party payroll platforms
• Participate in customer workshops and consulting sessions (remote and in-person); produce design documents and meeting minutes
• Share Dayforce best practices and provide guidance aligned with standard product capabilities
• Support customer testing cycles, investigate issues, and help drive resolution activities
• Provide customers with follow-up consulting and general assistance in areas of expertise, including post-implementation support activities
• Collaborate with Senior Consultants and cross-functional teams to deliver project milestones and customer outcomes
• Attend internal project meetings and provide status updates on assigned activities and deliverables

Contribute to Internal Implementation Initiatives:

• Contribute to solution documentation and internal knowledge repositories
• Document lessons learned and implementation best practices
• Participate in internal process improvement initiatives and team projects

Focus on Continuing Education:

• Contribute to internal knowledge sharing and collaborate with peers to solve customer challenges
• Participate in continuing education sessions and product training opportunities
• Complete new release training on a timely basis and stay current with product enhancements
• Grow your knowledge of Dayforce functionality and expand your expertise across additional modules and solution areas
• Support onboarding and knowledge-sharing activities within the consulting practice when appropriate

Skills and experience we value

• 2+ years of experience in human capital management application consulting, HRIS implementation, or a related customer-facing software consulting role
• Strong understanding of business processes within Human Capital Management, Workforce Management, Payroll, or HR systems
• Familiarity with relational database concepts and exposure to SQL, XML, and/or XSLT
• Familiarity with web services technologies such as RESTful APIs
• Experience working with software in a SaaS (Software as a Service) / Cloud computing environment
• Experience with one or more of the following applications: Dayforce (preferred), Workday, SalesForce.com, SAP, PeopleSoft, Kronos, Workbrain/Infor, Oracle HR/Payroll, Sage
• Strong customer relationship management skills and business acumen
• Ability to support medium-to-large scale implementations while managing assigned workstreams and deliverables
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills with attention to detail
• Ability to collaborate effectively with cross-functional teams and contribute to solution design and configuration activities
• Experience supporting testing, troubleshooting, and issue resolution during implementations
• Strong communication and presentation skills with the ability to build trust with clients and internal stakeholders
• Ability to travel internationally and work on client site

What would make you stand out

• Hands-on experience with HR, Workforce Management, Payroll, or Integration implementations within a cloud-based HCM platform
• Experience contributing to software implementation projects in a client-facing consulting role
• Experience working with global payroll partners and global stakeholders
• Understanding of core payroll processing principles (e.g. pay calendars, bank files, general ledgers – no legislative knowledge required)
• Strong solution-oriented mindset with the ability to recommend practical configurations aligned to customer needs
• Ability to build strong customer relationships and support successful project outcomes
• Proven ability to work independently while collaborating effectively within a project team
• Strong systems thinking and problem-solving capabilities, with the ability to connect business processes and technical solutions
• Experience identifying project risks and escalating issues appropriately
• Demonstrated curiosity and willingness to continuously learn new products, functionality, and implementation best practices

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process