German Speaking Support Specialist - Night Shifts - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services sectors. We pride ourselves on providing bespoke career solutions and facilitating seamless international transitions for professionals seeking high-impact roles.

Job Overview

We are currently looking for a motivated professional to join our team as a German Speaking Support Specialist – Night Shifts position in Bulgaria. This unique opportunity within the customer support services industry allows you to leverage your language skills while enjoying a vibrant expatriate lifestyle in a fast-growing European tech hub.

Key Responsibilities

• Deliver exceptional omnichannel support to German-speaking clients, maintaining the highest quality standards within the customer support services industry.
• Efficiently resolve complex customer queries via phone, email, and live chat during night shift hours.
• Ensure accurate documentation of all customer interactions in the company CRM system.
• Collaborate with cross-functional teams to escalate critical technical issues and provide feedback for service improvement.
• Uphold the brand reputation by maintaining a professional, empathetic, and solution-oriented tone in all German language communications.
• Achieve daily and monthly performance metrics to ensure maximum client satisfaction and operational efficiency.
• Participate in ongoing training sessions to stay updated on product developments and internal support protocols.

Requirements

• Native or fluent German (spoken and written) is strictly required for this position.
• Valid EU passport (mandatory).
• Previous experience in customer support services or a high-volume call center environment is highly preferred.
• Ability to thrive in a night shift schedule and work independently with high attention to detail.
• Excellent problem-solving skills and a strong aptitude for learning new software tools.
• Cultural adaptability to integrate successfully into one of the most exciting German-speaking jobs available in Sofia.

Benefits

What We Offer

• Competitive Monthly Salary with attractive night shift premiums.
• Fully Paid Training to ensure you feel confident and ready to succeed.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Monthly Performance Bonus linked to your individual targets.
• Professional growth opportunities within the global customer support services sector.
• And Much More, including team-building events and social perks.

Life in Bulgaria

Working in Bulgaria offers an unparalleled quality of life, blending historic European charm with a thriving modern economy. Choosing from our available jobs in Bulgaria means joining a diverse expat community, enjoying a mild, sunny climate, and taking advantage of the incredibly low cost of living. Bulgaria is rapidly becoming a preferred destination for international professionals seeking both career advancement and personal enrichment.

With a fully paid relocation package, your move to this beautiful country is seamless. You will find that Bulgaria offers exquisite local cuisine, a vibrant nightlife, and breathtaking landscapes ranging from mountain ranges to the Black Sea coast. Start your journey in Bulgaria today and discover why so many people are choosing this unique location for their next professional chapter.

How to Apply

If you are ready to take the next step in your career with a German Speaking Support Specialist – Night Shifts position in Bulgaria, we would love to hear from you. Click the Apply Now button to submit your CV and our talent acquisition team at Mercier Consultancy Group will contact you to discuss your potential fit for this role. We look forward to helping you start your international career.