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AI Summary
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Help drive the financial decisions behind world-class customer experiences. As an FP&A Analyst supporting the Customer Experience (CX) organization, you'll partner with leaders across Renewals, Customer Success, Professional Services, and Customer Support to own operating expense and headcount planning for your designated areas.
You'll play a key role as a trusted Finance partner to CX leadership — delivering accurate forecasts, leading recurring reporting processes, and turning financial results into insights that shape real business decisions. The impact is visible: smarter spend, better-informed leaders, and plans the business can actually execute against.
What You'll Do
- Own operating expense tracking and reporting across CX, including vendor spend, travel & expense, and personnel costs
- Lead headcount planning, hiring alignment, and workforce cost modeling using Pigment, Workday, and other planning tools
- Own monthly forecast cycles end to end, with accountability for accuracy and clear communication of the key drivers behind the numbers
- Build, maintain, and enhance OpEx and workforce models in Pigment to support planning and scenario analysis
- Deliver variance analysis (actuals vs. plan/forecast) and translate results into insights and actionable recommendations
- Ensure alignment between actuals, forecast, and budget, resolving discrepancies independently and keeping assumptions consistent across systems and stakeholders
- Own recurring CX reporting across expense, headcount, and key operational metrics
- Lead preparation of analysis and materials for QBRs and executive updates, including ownership of expense, headcount, and P&L components
- Connect financial results to operational drivers such as capacity, utilization, productivity, and cost per resource
- Act as a trusted advisor to CX leaders by proactively identifying cost drivers, risks, and opportunities — and challenging assumptions where needed
- Leverage NetSuite, Coupa, Workday, Pigment, Hyperion, Concur, and Navan to support planning, reporting, and analysis
What You'll Bring
- 5–7 years of experience in FP&A, corporate finance, or a similar analytical role
- Bachelor's degree in Finance, Accounting, Economics, or a related field
- Strong financial modeling and analytical skills, with the ability to independently own models and deliverables
- Deep experience with forecasting, budgeting, and variance analysis
- Ability to connect financial results to operational drivers and influence business decisions
- Experience with planning tools such as Pigment, Hyperion, or similar (e.g., Anaplan), and systems like NetSuite, Workday, Coupa, Concur, or Navan
- Strong attention to detail with the ability to manage competing priorities and deliver under tight timelines
- Excellent communication and stakeholder management skills
- Advanced proficiency in English with excellent written and verbal communication skills
- Ability to work effectively across teams, regions, and time zones
Bonus Skills
- Experience supporting Customer Success, Renewals, Professional Services, or Customer Support organizations
- Experience leveraging AI, automation, or workflow technologies to improve efficiency and reporting cycles
- Experience working in a global, fast-paced environment
- Experience building or enhancing planning models in a high-growth SaaS or subscription business
What You'll Get
- Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
- Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
- Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
- Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
- Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
- Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#FT1 #LI-REMOTE
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
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