Financial Access Specialist Lead

Job Description

UW Medicine Patient Financial Access Services – Finance Access Clearance Team (FACT) has an outstanding opportunity for a Financial Access Specialist Lead.

Work Schedule

• 100% FTE (40 hours per week)

• Day Shift

• Monday - Friday, 8:30am - 4:30pm

• Primarily 100% remote with occasional on-site assignments at UWM based on operational or training needs

Department Description

• The FACT department coordinates the insurance clearance process for inpatient planned and unplanned admits, outpatient surgery, clinic procedures, high-dollar infusion, and/or radiology high-dollar procedures. This includes various functions associated with obtaining and verifying insurance coverage and benefits for facility and professional services.

• Our team values excellent customer service, timely responses, accurate authorization, and courteous call processing.

Position Highlights

• Under the general direction of the FAS Supervisor, leads and supports Financial Access staff while performing core specialist duties.

• Responsibilities include assigning tasks, training new staff, monitoring performance, and resolving issues in coordination with the supervisor. Oversees insurance clearance for inpatient admissions, outpatient surgeries, clinic procedures, high-cost infusions, and radiology services.

• Areas of coverage may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also verifies L&I, Crime Victims and other coverages.

Primary Job Responsibilities

• Train, orient, and support new Financial Access Specialists; assist in candidate interviews

• Review and ensure accuracy of staff work while ensuring compliance with procedures and payer requirements

• Coordinate and obtain insurance authorizations; verify eligibility and benefits in Epic

• Document case progress and authorization status in Epic; provide updates to internal teams

• Assist uninsured patients with Medicaid/Charity screenings and explain financial assistance options

• Provide cost estimates and discuss payment options with patients

• Collect and process patient payments using Epic’s cash drawer

• Contact patients regarding benefits coverage and potential out-of-pocket costs

• Complete and follow up on Notice of Non-Coverage forms and missing referrals/authorizations

• Participate in special projects and recommend policy or workflow improvements

• Stay up to date with hospital practices and payer guidelines through ongoing education

Requirements

• High School diploma or GED certificate

• Three years of experience in a medical office setting

• Equivalent combinations of education and experience may substitute for stated requirements

About UW Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. Our mission is to improve public health by advancing medical knowledge, providing outstanding primary and specialty care, and preparing the next generation of healthcare professionals.

Across UW Medicine, our 29,000+ employees work together with integrity and compassion to deliver the highest quality care and create a respectful, welcoming environment for every patient, family, student, and colleague.

UW Medicine includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

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About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. 

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.